Aegis Shorehaven

I would just like to say thank you for looking after my beautiful Dad Ray over the last 15 months, during his time as a resident in Osprey wing. Dad’s transition was hard for him to start with as he wanted to be at his home in Ridgewood, however it was best for him to be cared for with lots of love and attention and caring. We surrounded Dad with new furniture and photos to make him feel like it was home for him and it wasn’t long before he settled in. His room 26 was beautiful and cosy. The staff were amazing to Dad and he loved participating in activities and his many daily walks zooming around the facility. As Dads Dementia progressed he was supported and loved even more by the staff. The care he received was wonderful and he really appreciated that love. Dad became part of the Osprey residents family and i personally loved my regular visits seeing Dad the staff and the residents he got to call his friends. Dad passed away 3rd February this year after being in palliative care since a return from JHC in November, Jodie and her team explained how Dads care would be a bit different from the months before and what to prepare us for. That time was special as Dad was very aware of things and appreciated our visits and the extra care over and above he had to make him comfy. Dads last few days were emotional for us all but i can honestly say I have never experienced such caring staff anywhere, we were all looked after so well, no wonder in the early days Dad had a pop belly ha ha as we had some lovely food and gorgeous old school deserts, a fridge and coffee machine too, to make us comfy while we spent dads last days together. Even though there were family challenges between myself, my Daughter and my Mother, Jodie and the team navigated us through as to make sure this was only about my Dad. Knowing I was holding his hands when he took his last breaths just me and him in his room was beautiful, albeit heartbreaking but perfect, I couldn’t of asked for anything more💔 surrounded shortly after by the beautiful compassionate staff. Then my Husband and Daughter. Your line of honour to fair well Dad was beautiful, this allowed the staff to say goodbye, the memories we all shared I will never forget. Jodie your staff should be commended, every single of them and in his final days we would like to specially thank Gem, the gorgeous lady with the blonde hair who helped Dad with Gem, so sorry my mind is blank for her name now, Dina who I saw a couple of days later in Bunnings , Edweana, Sheri, and to anyone I have missed there are so many of you, Thank you thank you ❤️ If anyone is considering Aegis Shorehaven. Don’t second think it. The facility became Dads home and he was surrounded by a lot of love and he was comfy and cared for and for me that’s all I ever wanted. Tania and Monique xxxx

My husband went into Osprey the Dementia facility at Shorehaven, he settled in very quickly, the carers are absolutely amazing and so patient. He has never asked me to bring him home. I try and visit him 3 to 4 times a week, thankfully he still recognises me. I feel very safe leaving him there, but must admit the first few months I would cry all the way home, But as he Seems so happy and certainly enjoys his food, I just have to say a big thank you to everyone for caring so much.

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An absolutely beautiful Residential Care Facility! It is spotless, clean and fresh and the food and beverages are excellent. From Jodie, the Facility Manager, down, everyone is incredibly kind and truly caring. There is also a wonderful atmosphere that one senses from the moment one arrives. This is in part due the great camaraderie between all staff members as well as the beautiful ethos established by and promoted from the top down. Our beloved Dad was cared for on the Osprey B Wing by a superb team who really make their residents, relations and friends of the residents feel very much respected and welcome. Nothing was too much trouble for any of the staff we met! The maintainence guys, the admin team, including the lovely ladies in Reception, the care assistants, the OT's & OT assistants, the physios, the podiatrist, the enrolled and the registered nurses, the Nurse Practitioner, Dr Bohmer and anyone else I may have missed, are all fantastic! For them their work is their vocation rather than a job and the residents and visitors really sense and deeply appreciate that. We were very blessed in that our beloved 96 year old Dad spent his final months, peacefully, comfortably and truly nurtured and loved by those who cared for him at this home. (That is the feeling that is emphasised constantly.) Thank you, everyone, from the bottom of my heart and may God bless you all abundantly and unceasingly. 🙏🏼🕊🙏🏼

My mother moved over from Queensland And got help from the Queensland government and there guardian they use And Home for mum and dad Got my mother this beautiful place All the nurses are very friendly and very helpful my mother is so happy here and loves the nurses The food is very good I recommend this service they Provide to anyone in need

The staff at Aegis Shorehaven took great care of my dad in his short time as a resident. They tried to get him involved in activities as much as possible, they were kind and caring. The rooms are spacious, and are clean . The balcony room my dad had was so lovely , being able to sit out side and have fresh air was paramount. The rooms, though modelled slightly off a hospital (for obvious reasons) didn’t feel like that at all, which was nice. When my dad was in palliative care in his room, they were so considerate to my family. I was travelling from interstate and they offered me a room to stay and food. It was beautiful to see the connections my dad made with the staff, and to see the staff coming to say their “final goodbyes” going off shift. I find that humanity and care in the staff members to be above my expectations. I am so thankful I was fortunate to be able to place dad in Shorehavens care. Thankyou for all that you do.