HB
Hunter B.
26 July 2026Perfect day
Loading the aged care home
1 Shenton Road, Claremont WA 6010
Deposits (RAD) $758,627 to $2,185,977
Daily payments (DAP) $175.21 to $504.87 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
A community within a community, The Queenslea is designed to operate as small households within a larger aged care home. Communities of 12 residents are placed around a social hub where you share a private dining room, living area, fireplace and balcony. Residents live in a friendly and familiar environment with just 11 neighbours, combined with close, continuous care. Residents also enjoy the significant amenities, like the wellness & rehabilitation centre and landscaped gardens. Additionally, the unique combination of on-site Early Learning Childcare Centre and fully serviced apartments for seniors allows you to build genuine intergenerational relationships that enhance the quality of life of everyone involved.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at The Queenslea in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. The Queenslea met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $22 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table, Pleasant decor, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
1 Shenton Road, Claremont WA 6010
Visits are by arrangement with the home. Call The Queenslea to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 27 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. The Queenslea reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
1 Shenton Road, Claremont WA 6010.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Perfect day
One of the best places I have ever seen! Truly a wonderful place for every loved one, where they receive proper care and enjoy excellent infrastructure. I have visited many places, and this one stands out as the best. The staff and management are incredibly kind and attentive. The kitchen food looks amazing, and the residents here are given detailed attention and care. It feels like they are living in their own private apartment — it’s absolutely beautiful.
The Queenslea offers an aesthetically impressive environment, with a grand piano and high-quality furnishings creating a welcoming first impression. However, beyond the surface, several areas require significant improvement to enhance the overall experience for residents and their families. Meal Plan & Activities The meal plan is satisfactory, with some weekly variation to provide residents with different options. Similarly, the scheduled activities are adequate, but there is a lack of encouragement for residents to participate, which limits engagement and social interaction. Additional Services The facility offers services such as hairdressing and pedicures/manicures, which are appreciated. However, securing an appointment is a challenge, making it difficult for residents to fully access these amenities. Staff & Facility Management Staff interactions vary significantly. The receptionist is warm and welcoming, which sets a positive tone upon arrival. However, other staff members seem disengaged at times. Crowding at the entrance and long queues for coffee—when the ground-floor machine is operational—can be frustrating. Additionally, it is concerning that staff often gather at the entrance, conversing in their home language, which may create an unwelcoming atmosphere for residents and visitors. Specific concerns regarding the behavior of certain staff members should also be addressed. Instances of rudeness, such as abrupt knocking, door-slamming, and dismissive attitudes, negatively impact both residents and their families. Moreover, the lack of attentiveness to minor housekeeping duties, such as collecting mugs and cups from rooms, reflects a need for better oversight. Cleanliness & Maintenance One of the most pressing issues is the overall cleanliness of individual units. Despite repeated requests, regular cleaning appears inconsistent, leading to accumulation of dust and debris. The kitchenette is frequently unclean, with dust-covered backsplashes and a lack of proper sanitization. Carpeted areas are rarely vacuumed thoroughly, and furniture is left unmoved, allowing dirt to build up under beds, tables, and couches. The balcony requires urgent attention, as it has been neglected, accumulating dirt, dust, and bird droppings over time. Given the compact size of the units, regular maintenance should be manageable; however, poor upkeep leaves rooms in substandard condition. Facility Appearance While the initial visual appeal of the facility is impressive, deeper scrutiny reveals signs of neglect. Carpet stains, marks on lift floors and doors, and general wear and tear detract from the premium feel that the facility initially conveys. The Queenslea has strong potential, given its amenities and presentation, but execution and upkeep fall short in several critical areas. Improved staff engagement, stricter hygiene maintenance, and more proactive service management would significantly enhance the experience for residents. Attention to these matters would align the facility’s reality with the polished image it initially presents.
Environment is good, clean, staff are very polite and lovely
Rated 5 out of 5.
My mother has been a resident here since the beginning. It’s a lovely bright airy place, with wide open spaces. It’s new, modern and very clean. The grand piano at the entrance is a nice touch. The rooms are a great size with a lovely balcony the ensuite is large. The garden area is very big with spaces to sit in the sun. Very happy my mother is living here. The residents have many daily activities and are well cared for. Highly recommend this establishment.
Visited a friend there this morning, Can’t imagine a more beautiful place for respite or long term stay, The staff were so friendly smiling and welcoming, I’d have no hesitation in booking in if the need comes for a stay,