Only put in 1 star, as no option for 0 stars. Even if you're desperate to place your loved one here, DON'T do it!!!!!! My elderly loved one was placed there by one of her "friends" They suffer horrendous treatment, such as: - being left in their own feces for hours - Bed sores from never being moved - They all seem to be over medicated, I understand this is to make their job easier, GP supplied. RPH reviewed my loved one's medication and more than halved it, which annoyed the team at Braemar - Rough treatment is used on occassion when washing and changing patients (ripped her nighty) - Missed meals! I complained to management and reception, but no response - No response from Management when I complained and asked for clarification regarding all of my loved one's issues - Rude nurses - I was yelled at by a nurse over the phone for asking where the emergency button is. I live out of state, so wanted to clarify, as my loved one wasn't feeling well. She finally answered and said it's Behind the bed. This means they have to just push the normal help button. I then asked how do you then determine if a customer wants a cup of tea or is having a heart attack? She yelled at me, which made me wonder how they speak to their customers! There is no patient movement in the facility, they all lie on their backs (never moved) and with their mouth open. No activities etc Be aware! it's extremely hard to move someone from one aged care facility to another. We managed to keep my loved one in a local hospital as long as possible, to avoid her going back to this facility. They were also shocked at the state of the infection to her leg, showing lack of care. She was able to walk when she was first admitted, within 6 weeks she could no longer walk. When I was able to find a place at Catholic Care for her, the Patient Transfer company was "shocked"!!!! at the indent of her mattress and said "they'd never seen a mattress like that, she had obviously not been moved for a very long time" From the front person of the organisation through to the Executive committee have no understanding of customer service poor, I don't know how they sleep at night! I will be taking this facility to task through what ever avenue/'s are available to ensure the other patients are O.K. Please, please don't consider this as an option for your family member until they have been forced to make substantial changes.
