MW
Maureen W.
1 July 2026Terrible experience, don’t recommend it at all. Doesn’t matter what excuse or apology you come up with. My mum was neglected, In pain, staff didn’t care. Mum DIED after being there 6 weeks.
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155 Odin Road, Innaloo WA 6018
Deposits (RAD) $625,000 to $650,000
Daily payments (DAP) $144.35 to $150.12 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Located in Innaloo, Brightwater Birralee is a suburban home providing high quality care for people with a range of different needs, including those with advanced dementia. The recently renovated home comfortably accommodates 60 people – including 30 permanent residents and 30 transition care residents, with private rooms across two individual houses. Each house has an inviting and homely feel, with its own living room, kitchen, dining room and small library. Expansive gardens and gazebo areas surround each of the houses, providing plenty of spaces to relax outdoors. You will be supported by our caring staff, plus have access to our own team of allied health professionals, including physios, OTs, podiatrists and social workers. Our therapy assistants run a range of activities for you to enjoy, held in our large clubhouse. Plus at Brightwater Birralee, you will have a choice of tasty and nutritious meal options approved by our speech pathologists and dietitians.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Brightwater Birralee in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2024
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Brightwater Birralee met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast is cooked fresh; Lunch is cook chill; Dinner is cook chill, and 43% of food is made on site. The home spent $19 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Built in wardrobe, Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
155 Odin Road, Innaloo WA 6018
Visits are by arrangement with the home. Call Brightwater Birralee to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 37 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Brightwater Birralee reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
155 Odin Road, Innaloo WA 6018.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Terrible experience, don’t recommend it at all. Doesn’t matter what excuse or apology you come up with. My mum was neglected, In pain, staff didn’t care. Mum DIED after being there 6 weeks.
THEY NEED TO HIRE A RECEPTIONIST. Its an absolute nightmare to try and get through to anyone. I live interstate ( where there is a time difference ) and work full time so I can only call my Grandma, who is a resident here on weekends or late at night. Usually takes about an hour just to get through on the phone ( if i get through at all!) as it goes to voicemail nearly every time. They say they will call me back but never do. Nearly all the staff I have managed to speak to on the phone take no accountability and blame everything that goes wrong on my grandma's dementia which is a pretty disgusting attitude to have. Seems they just leave her be whenever it's a minor inconvenience for them instead of doing thier job by de escalating the situation. Only giving 2 stars because the girls at the main office were understanding at least had some form of sympathy towards the situation and the nurse that answered eventually was moderatley polite.
Rated 5 out of 5.
Rated 5 out of 5.