Australian Community Villages Bass Hill Reviews – Retirement Village, NSW

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About

No-nonsense rooms, plus cabins with kitchens, on a property with a caravan site, plus BBQ areas.

Accommodation at this village

Village accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Village-level information

Care-type and accessibility details describe the village, not a specific home or current availability.

Services and specialties

Retirement Villages

This provider offers retirement living.

Location

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Address

713 Hume HwyBass Hill NSW 2197

Directions

Reviews

3.4out of 5

10 ratings

Some reviews were originally published on Google.

10 reviews

Karen G.

10 June 2026

Small but comfortable cabins with everything needed for a pleasant stay. The property was clean, well maintained, and all appliances, including the air conditioner and fan, worked perfectly. Public transport is right in front of the accommodation. Check-in and check-out were easy using a lockbox, and the communication by phone was friendly and helpful.

Hiba A.

2 April 2026

Terrible experience from start to finish. When I arrived on 20 March, the unit was not ready — it was dirty, the bathroom door was broken, and the air conditioning wasn’t working. I reported the issues and was told someone would come, but after waiting around 40 minutes, no one showed up. The manager was rude and not helpful when I asked for another room, and couldn’t give me any clear answer. I had no choice but to cancel and book somewhere else. I was told I would receive a full refund within 5–10 days, but I still haven’t received anything. Very unprofessional service. I wouldn’t stay here again.

Nicole T.

3 September 2025

Rated 5 out of 5.

Nik H.

15 August 2025

Budget-friendly place if you’re looking for something affordable where you can cook your own meals. The villa has two rooms and a gas stove, which is great. When we arrived, there was a slight smell in the room (I’m sensitive to smells) and the blinds look a bit old and faded. In Villa 20, the main heater isn’t working, but they provided a portable heater, which is appreciated. Hopefully, management can fix the heater and update the blinds to improve the stay.

Unknown U.

5 August 2025

If I could give less than one star I would. From beginning to still a week after our stay; I’ve had nothing but trouble with this property. Traveling with two young kids under three and rang prior to arriving to confirm the small details. For starters, the ac was broken upon arrival. My partner a HVAC technician had to repair it to just to get heat. Took 30 minutes to heat up after repairing. We rang multiple times and were told that no one stays at the property and that we would have to wait till the next morning (which no one was in the office by 9am as stated), was also told “if they had know earlier they could do something, however they knew I wasn’t arriving until late” The room was filthy; the floors were visibly not mopped, food and drink stains on the counters and mould throughout the bathroom. In the process of asking for a refund, I’ve had my number blocked, messages ignored and sent in circles for the last week. Waste of money, let alone time.

Alison B.

3 July 2025

Rated 5 out of 5.

Saad A.

24 December 2024

Very economical considering its location and availability of nearly all the facilities. Kitchen with stove, microwave, electric kettle, toaster, kitchen sink, essential crokery, cutlery, free parking, toilet etc. Though 2 room plus lounge with 2 double beds is old construction but it was clean and tidy. Toilets were a bit tighter in space but ok. :)

Tai T.

7 September 2024

We hired four x2 bedroom villas and x1 motel for 5 days. OK stay for a big family. Basic kitchen and utensils, pot and frying pan, stovetop, microwave, fridge. Bathroom is quite small but manageable. Bedrooms are small but manageable. Aircon in lounge. Floor felt dirty so wore shoes inside the whole time. Lady at reception wasnt very welcoming so customer service questionable. We didn't end up using washing facilities as its quite small we went to local laundromat. Bed was hard but we didnt mind too much. This place is suitable for families and kids. Definetly not if you're wanting luxury accomodation.

Raffik00001

31 October 2023

Rated 5 out of 5.

Alan W.

25 February 2023

Very, very noisy, couldn't sleep at all, you feel like sleeping directly on the street, mattress too hard, floor is making a noise for each little step, 30min from airport, Fridgelight doesn't work, far to expensive for what it is; next time I would prefer paying more and sleeping in a hotel near the airport. Can't recommend this motel. Late check in and availability of the staff was good.