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A well run facility, staff are friendly and helpful
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This Establishment is so amazing. The professionalism, care, kindness, friendliness and cleanliness is second to none, and the knowing that my loved one is extremely well looked after at this facility. It makes me and my loved one Very happy. I highly recommend this Establishment for your loved one. It's a 5 stars experience. My loved one agrees.
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When I went with my partner to visit my mum (we were wearing masks), I was very upset to see that people are walking in on the weekend and not wearing a mask and have no intention of doing so, this a risk for all the residents that live there, including my mum (who was very ill before from Covid). There are signs all over the door and inside to wear a mask. They have already had outbreaks of Covid before there. They are very vulnerable people and Covid is serious. Think of others and follow what the signs say, wear a mask or don't come. 😷. I have been trying to contact the Supervisor regarding this problem and I have not heard back, I'm very disappointed.
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Receptionist staff was extremely rude and obnoxious. The receptionist staffs need an going training for some professional improvement. I had been told off and me feel like a unworthy off going in there. I made aware I got pulled up and talked at like primary student and felt very humiliated and embarrassed about the whole ordeal.
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