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Wonderful covered area, grandma loves it here
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Very disappointing experience with Levande’s handling of a lease exit for a permanently vacant unit in joint tenancy. Both residents had vacated (one transitioning to permanent aged care with NSW Trustee and Guardian confirmation provided), and the unit had been empty for months. Despite repeated emails referencing the Retirement Villages Act 1999 (NSW) provisions on permanent vacation and relevant residence contract terms for termination and exit, the contract services team — particularly Acting Contract Services Manager Maria Barakat — insisted on “formal notice” from one resident’s side before progressing. This led to weeks of back-and-forth: requests for clarification on timelines (resale value estimate, exit entitlement calculation, post-vacation charges), a copy of the exit procedure, and access to inspect/retrieve personal belongings were met with circular responses or no advancement. Eventually, communication was cut off pending that notice, causing unnecessary stress and delays during a difficult family situation. The process felt overly bureaucratic and not cooperative, inconsistent with the facts and the legislative/contractual framework for permanent vacation and exit entitlements. Expected more efficient, transparent handling to move things forward smoothly. Wouldn’t recommend if you’re anticipating a smooth end-of-residency process.
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Very impresswd. I viaited my brother in law there last Thursday for the first time, after his recent admission. Very clean, well appointed, and the staff seem friendly and helpful. Keep up the good work.
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Visited a lovely long time friend. I was most impressed by the beautiful care she is receiving there. It was nice to sit and chat and be served with a lovely cappuccino
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If there was a nursing home with the nicest gardens and planter boxes, it's definitely this one. There honestly must be a fleet of green keepers and gardeners because this place looks next level perfect. I come here regularly for work to the aged care facility, and the nurses here are the nicest people in the world. The night staff nurse I dealt with tonight was awesome as. Thanks guys 😀
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