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This provider offers retirement living.
Some reviews were originally published on Google.
Rated 3 out of 5.
inadequate, appalling and unsatisfactory living arrangements for aged residents! Four (4) months ago the facility’s kitchen had been closed for no apparent reason, in which, has left the 39 residents aged between 60-90 without meals begin cooked to feed the residents whom pay for their accommodation and meals supplied from their AGED PENSION. To also mention, before the kitchen had closed residents have mentioned that all they were being fed was “beans, rice, cheese and ham that tasted a bit funny like it was off”. This in itself is absolutely disgusting. Unfortunately that is not the only thing wrong with Westminster Lodge Mackay to add: - there is NO manager on-site (the manager comes once a week to collect the rent only and leaves immediately) - There is NO maintenance being conducted on the apartments - There is NO security, lighting around the estate or security cameras for residents safety and well-being - There is NO defibrillators?! (This is an aged care residency, how is this even liable? - There is NO landline phones available onsite, residents have to ensure they have credit on their phones incase one of their companions has a fall they can then contact emergency services - Air-conditioners need desperate servicing and repairs - Dishwasher and fridges are not in working order and flood the common room when in use. I believe this is disgusting and the owner needs to be held accountable for the negligence they’ve provided to these residents, this owner had/has a duty of care toward the residents and there is no care or welfare being shown towards them, these residents pay their rent week in week out with no meals being provided to them as stated they would and is included in their weekly rent, sadly most cannot afford food after paying rent because the cost of living is far to expensive and they have no money left over
Boo!
EDIT - Response to the manager/owner: I'm not about to communicate with you in any form other than writing. As your website, and any related email, is no longer operational this will have to do. People like myself might be more inclined to be compassionate towards any difficulties, financial or otherwise, you claim to be experiencing IF you actually were seen to have a care for the residents. Things like actually engaging with the community who are trying to help support residents and facilitating that to happen, would go along way towards creating some level of good will. Instead it seems you've sadly chosen to take a defensive, almost offensive, stance. ================================= If it was possible to give the current owners of this place less than one star I would. Amongst other things, residents have been without provided meals for some months now, despite paying for three daily meals plus snacks. The kitchen has been closed and services with drawn. Whilst some resident's are capable of cooking for themselves, their accomodation doesn't have the facilities to do so. It is my understanding that both State and Local Government have been made aware of what has happened, yet no one has stepped in???
The units do not have cooking facilities and the current owner has closed the kitchen, when 3 meals and snacks are included in the price.
Congratulations to the kitchen staff on achieving a Four Star - Very Good Food Safety rating from Mackay Regional Council Health Services. Food is excellent – good quality, ample quantity & varied menu for the residents. Highly recommend.
I found the owner to be extremely rude. The food is unnutritious and lacks variety and appeal. I would not send anybody here. Very abusive environment. And the owner ought to be reported.
Residents are happy and provided with great food, clean, tidy and well maintained grounds.
Place seems alright but have heard disturbing things from residents about the Manager. Always seems to have a vacancy. Perhaps this is why.