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Visiting for the entire month, with my mum (in her 80s now) for 5 weeks. Welcoming people. Quiet surroundings, but not far from shops if I wanna getaway. Brilliant.
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Have had two friends here and they were permanent. The care was A1 I couldn’t say anything negatively at all. Good care, good food etc.
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My Dad had to go into respite and we were told this place was ok. He hadn't had a serious fall in 12 months prior, yet whilst here for a mere 4 weeks, he had 5 serious major falls. One night he sustained head injuries and the doctor on call didn't even send him for an x-ray. He also complained to us that staff routinely strapped him into a wheelchair and shut him in his room for hours at a time. There is no wireless personal alarm provided either, if you have a fall outside the radius of the alarm button, you have a problem. We heard many complaints, from a number of residents, that the food is of poor quality as well. We found that maintenance items were routinely ignored, you'd have to repeatedly report them, sometimes for more than two weeks, for anything to be done. Staff pay little attention to personal comfort, we visited during a recent heatwave, the outside temperature was around 45 degrees and they'd set his aircon to 27! Clock radios and phone charger frequently found turned off too.
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