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This provider offers retirement living.
Some reviews were originally published on Google.
This is about the restaurant at the retirement village. The village speaks for itself. Our Mum has been here for 15 years and represents good value for money and the surroundings and the services are simply excellent. The restaurant was visited by us on this Mother's day. The meal was hearty and great value and totally enjoyable. A special mention to the lady who served us. Kimmy. What an excellent example of quality staff and we found her service to us all a credit to her and management. All the other staff were also most attentive and together made a special day for Dulcie our Mum most memorable and enjoyable.
Big thanks to Earl Haven retirement village Nerang from the happy Hoopers, lovin' living here to the Max! Top staff in all areas what makes Earl Haven's community a thriving Unity!
Restaurant was amazing, it had friendly staff, small choices but excellent food. Desligh was our lovely waitress, she went above and beyond for our lunch gathering. Definitely 5stars from me for the restaurant
Firstly, I would like to point out that this is the first negative review that I have ever left however, in this instance, I believe I need to make villa owners and their families (whether current owners or considering becoming residents in EHRV) aware of how you will be treated once the owner passes away. My mother passed away last year and even though her villa sold quickly, I did not receive the funds until nearly 3 months after settlement of the villa (and almost 6 months after her passing). This was due to the complete lack of competence, compassion and communication by the senior management at Earle Haven. When sending emails, many are “forwarded on” to another person. You can ask direct questions many times over and you will finally receive an email but still with no the answer to your questions. This is even when dealing with the legal department. The “right hand” has no idea what the “left hand” is doing in administration. 7 weeks after my mother passed away, I was finally advised of the requirements needed to finalise the sale of the villa. I believe I should have been advised of these requirements when I first approached admin advising that my mother had passed away or when I handed them the keys to sell the villa, not many weeks later. This was one of the main reasons for the constant delays however, there were many other issues but too many to make mention of on a review. During the 6 years my mother lived in Earle Haven, she was very happy, however she would be absolutely horrified with the treatment I received during a very emotional grieving period after her passing which was compounded with the way I was treated by Earle Haven senior management.
Over the last couple of years both my parents were residents of the nursing home and we found the service to be first class. My father was also a resident of the retirement village for 5 years and he often spoke about how the gardens etc were always well maintained and how if there was a maintenance issue it was addressed without delay. I would have no hesitation in recommending either facility.
Earle Haven is a wonderful village to live in. My mother was in the nursing home when run by the owner of the village and the staff and conditions were first class. The food was cooked on site and very nutritious. My father lived in a unit and loved it. Everything you need is here including the amazing Doctor Hamza and nurse Glenda. I can't speak highly enough about this place and I pray everything gets resolved quickly for the staff, residents and their families.
Never, ever believe the glowing references a company gives itself or pays to get. Always look at the aged care facilities yourself and even if the interiors are better, remember it is the care that is the most important, so look for good staffing levels and ask them to put it writing at first. Then see if they will put it in the contract later. Look to see if the place looks disorganised in the nurses station (if you can see it) and listen to how the residents are being treated. I suspect there would be some way of checking the companies finances and look on the accreditation site for any black marks. Wish I didn't have to put any stars up at all. With this situation at Elder Haven too, I don't know why the Minister for Health is blaming staff for taking the medications and medical records. He may be defaming staff which is not fair at all and he could have a class action taken against him possibly (not 100% sure of that though). I suspect the company has not been using the residents money to pay for their medications. As for medical records being taken did management possibly take these to make staff look bad? Some criminal charges should be laid to ensure this is a real deterrent in a timely manner and push it through the courts as a warning to other operators, that treat the eldery poorly.
This is just my personal taste. I know lots of people love this place. For a visitor it is possibly less lovable. We couldn't find parking and had to park on the street which was difficult with a mobility problem to walk far. Units and parking seemed very crammed in to a small area. Getting around would require a map until you are used to it. Decor and styling appeared a bit dated and cluttered but no doubt very suitable and comfortable for residents.