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Abby was a friendly, very helpful representative of ACH I have health issues including very bad eyesight after failed eye operations. Abby assisted me and was patient with the time it took to complete the meeting.
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Rhonda was absolutely amazing in explaining the Commonwealth Home Support Program (CHSP) and how it ties together with the Support at Home Program. As cheesy as it may sound, she truly demonstrated what would be a five star customer service experience. Very clear, empathetic, and a pleasure to speak with.
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My husband and I have Support at Home and Jake Whelan from ACH came and we signed a contract. We have been most impressed as we have received everything we need. Excellent.
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Linda and Robert would like to thank Rhonda at ACH for all her help and support in setting up the Support at Home program for Mum. Her warmth, friendliness and compassion put us all at ease and she made the whole process that much easier.
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My wife (Judy) and I were very happy with Jemma. She was prompt, displayed a charming personality,was very patient and gave us all the time we needed. Jemma satisfied all our questions and we could not have received more personable and efficient service. Don Grandison.
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Rhonda was warm, professional, and very clear in the way she explained the Support at Home Program. I felt that she took the time to ensure I understood each part of the process and what supports were available to me. Her manner was respectful and reassuring, and she conducted herself with genuine care.
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Very very disappointed with the support I get from ACH it's been nothing but hard work for me from the beginning. I am constantly given the incorrect information and my statement has been incorrect from the start I was told my statement this month would be correct and again it's wrong and I am told they don't know what else to say as they were told it would be correct this month. I have to have surgery on my hand in January and need hand therapy after the surgery which is very expensive but I am told my specialist is not a preferred provider and they will look for a work around?? I am charged a lot of money for minimum support I am currently looking for another provider and talking to the Aged Care Quality and Safety Commission next week to request a full audit of my account. I have stopped paying ACH my contribution as the payments I have made did not show on my statement. I feel sorry for people who are unable to check the statements and are not quite up to checking numbers as I am sure there are lots more people who's statements are incorrect. My statement last month included a list of clients names and the details of their HCP which I would have thought is a breach of privacy?? I find your response totally condescending. You have not addressed the fact that my statements have been incorrect for months and I am told by my case manager she thought it was fixed and said "I have no idea what to tell you" Your company committed a massive breach of clients privacy by sending me the details of dozens of clients package details with their names on. You obviouly have no idea what is going on I will be taking this further Priscilla Denholm
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In the last few years of dad’s life, he started off living in a retirement unit run by ACH Group, then progressed to an ACH Group home care package and later an ACH Group nursing home. My dad wanted to live independently for as long as possible. At the home care stage, ACH Group became such a trusted provider, offering help at home and the kind of support at home that enabled dad to keep his independence and dignity. Even when dad was finding it hard to make decisions at times, they made both him and me feel comfortable, reminding us it was always his life to live and they were there to support it. I had a direct relationship with his care manager, Cara, who was urgent in her responses, very clear in communication, and genuinely cared about dad. Now that dad has passed, we’ve also had to work with ACH Group to exit the residential care home and reconcile finances, and once again, they’ve been flexible, fair and kind. From start to finish, we always felt cared for and listened to. Thank you to everyone at ACH.
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