In the last few years of dad’s life, he started off living in a retirement unit run by ACH Group, then progressed to an ACH Group home care package and later an ACH Group nursing home. My dad wanted to live independently for as long as possible. At the home care stage, ACH Group became such a trusted provider, offering help at home and the kind of support at home that enabled dad to keep his independence and dignity. Even when dad was finding it hard to make decisions at times, they made both him and me feel comfortable, reminding us it was always his life to live and they were there to support it. I had a direct relationship with his care manager, Cara, who was urgent in her responses, very clear in communication, and genuinely cared about dad. Now that dad has passed, we’ve also had to work with ACH Group to exit the residential care home and reconcile finances, and once again, they’ve been flexible, fair and kind. From start to finish, we always felt cared for and listened to. Thank you to everyone at ACH.