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This provider offers retirement living.
Some reviews were originally published on Google.
My parents enjoyed 25 years at Tudor Mews Lilydale ... the security, facilities, activities and friendships were keys to their lifestyle in Lilydale. The prospect of selling their unit initially appeared to be a challenging process. Following my first meeting with Sales Manager - Kate Abdulovski, the opposite in fact evolved. Kate's initial information overview, communication skills, advice on unit refurbishment, staging (as well as recommendations for builders/stagers) and updates on unit viewings and open day traffic were invaluable. Kate's expertise made the sale process and indeed sale of the unit seamless.
My wife, Kenau and I moved into Tudor in August 2024. We have been very happy with the Village. The Staff, gardens and support and service has been beyond our expectations. The change to the village can be hard from a normal residence, so some adjustments are needed. Everyone has been very helpful and supportive, not to mention many very friendly staff. The grounds and facilities are always immaculate and we have loved getting to know new people. Highly recommend!!
Tudor Village is an attractive retirement village on the outskirts of Lilydale. It has wide tree-lined streets and a large modern community centre. Units range in size, style and price but we found a unit that suited us well. It is also a pet friendly village which was important for us. There is an active residents committee and many different interest groups. We have only been in the Village a month but we have found people are friendly and helpful. The manager and staff were friendly and helpful and the sales manager efficient and patient in answering our many questions. We warmly recommend Tudor Village.
We had a great experience with my father-in-law’s retirement village. He was very happy there, with plenty of activities, a welcoming community, and well-maintained gardens and facilities. His home was the perfect size and offered everything he needed. When it came time to sell, Kate and the team made the whole process seamless, keeping us updated with regular feedback and clear communication. We highly recommend Tudor Village.
Rated 5 out of 5.
DON'T EVEN THINK ABOUT IT. You are led to believe that you are entering a loving, inviting retirement village, but you may be shoring up years of misery and financial costs for yourself and your children when you leave this place. Tudor Village and Pinnacle Living delivered us 22 months of the most miserable years of our lives in dealing with our mother's departure from the Village. The fees are exorbitant (approx. $500 per month) and ever increasing for very little in return. After 10 years Pinnacle take 35% of the sales price, plus renovation costs that they deem essential. Mum was never happy here and had many unpleasant experiences. She left with less than she paid for her unit 14 years earlier (despite Melbourne property prices skyrocketing in that time). Her unit sold for $625,000 - she only received $300,000 of this amount to fund her aged care. The "exit" fees were more than our mother received. Should you have any doubts about our experience with Pinnacle Living, PLEASE WATCH the ABC's 7.30 REPORT of 3 October 2024 on iView. Tudor Village was our mother's, and our, living nightmare. Caveat Emptor. Thank you for your response below. In reply we would like to point out the following: (1) There was no original “sale”. Pinnacle Living refuses to provide proof that there was. This “phantom” sale held up the selling process for about a year, at great cost to our mother. (2) We employed an outside agent in desperation when, in our opinion, it appeared that you were concentrating on the sale of the newer (leasehold!) units, rather than the older (freehold) units. (3) Our mother paid approximately $10,000 in costs for “services” when she was no longer living in the village. You showed not a skerrick of goodwill, compromise or compassion. (4) Our mother moved into Tudor Village in 2010 and was obviously not properly advised of the consequences of her decision in relation to the sales process (although who could have imagined what happened to us). (5) Resident satisfaction surveys are, in our experience, only answered by satisfied customers. The rest don’t want to make things worse for themselves. (6) You refuse to engage in productive correspondence privately, so here we are. (7) You may not be interested in our concerns, but I can assure you that other parties are. (8) We can at least agree on something, however. Caveat Emptor. Buyer beware.
SABIA STONE UNFORTUNATELY I UNDERTSAND YOUR FRUSTRATION. I TOO HAVE FOUND SEVERAL WORKERS LESS THAN HELPFUL. MY WIFE AND I BECAME RESIDENTS OF TUDOR VILLAGE IN EARLY JANUARY 2021 WITH THE PROMISE THAT ANY ISSUES WITH THE UNIT WOULD BE FIXED. IT IS NOW 10 MONTHS LATER AND ISSUES RECORDED AT THAT TIME ARE STILL OUTSTANDING. I HAVE RAISED THIS MANY TIMES, INCLUDING WITH GEOFF (THE OWNER) AND STILL VERY LITTLE HAS OCCURRED. JUST EXCUSES.
Rated 5 out of 5.
One of the best villages I've seen. Nice and clean... New community centre is amazing... Great staff...
Lovely place and very nice people, great place for my elderly mum to live with nurses on call.