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Maintenance is lacking in various aspects of the building and management hasn’t kept up with maintenance such as screws in walls in patient rooms, plaster patches on walls not painted for months and more, unacceptable as it is a modern building and had a high standard when it was built in 2017 but poor building maintenance management.
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My partner was placed in Bethanie gwelup about 6 years ago and ever since she's had problems with the care staff and the management of the facility. she went to a sleep clinic study the facility arranged for transport to the hospital the study was over night the night staff didn't notify the morning staff that she was to be transferred back to the facility and I being her partner got a phone call the next morning asking when I was going to be picking her up the facility didn't give the hospital any of her medications and nor did The hospital . The latest breach of safety that my partner faced was a insulin syringe left in her room and my partner is not insulin dependent thankfully the cap on the syringe was securely in place if not she could have stabbed her foot on it . No one told me or my partner how it got there and they couldn't tell me who placed it in her room . She is also elergic to pineapple which means that if she eats any part of the pineapple she will go into anaphylaxis shock and they know that she is elergic to pineapple it's on her medical notes for three months they gave her a salad with pineapple on it and she didn't get an apology from the aged care facility . The food is discusting It's dry or oily and it's unappetizing most of the Food is like baby food I can cook better than the facilities cooks
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Don’t be deceived by the attractive building plan and architecture of Bethanie Gwelup. I have no doubt the staff there are dedicated and hard working people, but the administrative processes and protocols are somewhat questionable. From my experience is the ongoing search for missing (or stolen?) personal items and the internal communication breakdown when the families of loved ones need to be notified during the most urgent of situations. If possible, I feel the Feds need to do a lot more to keep people at home in their final years of life to avoid being forced into an aged care facility.
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We live 10 minutes drive from Bethanie Gwelup and my mother-in-law passed away with no loved ones by her side due to a staff "breakdown in communication". Doesn't get much worse than that!! Speaks volumes really.
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It is so sad that Mum passed without having time to appreciate the simply wonderful people and facilities at Bethanie Gwelup. We have the highest regard for the team approach to the care of my mother. We received the very best personalised attention from when we first submitted the application. Our questions were answered promptly and there was no delay in organising a tour of the facility. On our first visit we were warmly received and the tour guide answered all our questions - and we had lots of questions. There was no delay in admitting Mum and she received appropriate gentle, caring and loving nursing care. The care staff are to be commended for their devotion to their job. However, it is so much more. Every person we encountered greeted us with kindness and offered assistance and that wasn’t just for Mum but for us too.
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Sadly my mother in law only got to enjoy a couple of days at Bethanie Gwelup but the warm welcome and care she received was second to none. Our heartfelt thanks to all the staff for being so beautiful and caring to Joy ❤️
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To the management of Bethanie Gwelup and Bethanie Head Office, I hope you are reading this. To the caring families who are considering using this facility, please read on. We have recently been in the unfortunate experience of having to use your facilities. My mother-in-law was transferred to Gwelup from the beautiful facility at Bethanie Kingsley due to developing dementia. I can't speak highly enough of the Staff at Bethanie Kingsley, exceptional management is what I put it down to and you can read my review if you Google "Bethanie Kingsley". Bethanie Gwelup is around 6 months old at the time of writing this review. I can honestly say for a brand new facility it is DISCUSSING!!!! The management should be totally ashamed of themselves and need to look into a different career. 1. No-one on duty to let you in, you need a pass or wait for another family visiting to let you in. 2. Under staffed Dementia ward, most staff seem to be untrained and lack any compassion for needy residence. Hopefully the Royal Commission will put an end to rouge operators like the management at Bethanie Gwelup 3. It was almost 2 hours after my mother-in-law passed away did any staff member check on her. Pathetic!!!! 4. Slight Smell of urine, absolutely unacceptable!! I look forward to reading a response and would be happy to personally discuss this further.
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