Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
This provider offers retirement living.
Some reviews were originally published on Google.
I appreciate those who took the time to review. Sounds amazing on FB but reviews tell a different story. Thanks for honest feedback. Ill scratch this one off my list.
My parents lived there for 20 years. At the time of purchase St Ives supplied gardeners, a professionally run restaurant, on call staff for after hour emergencies, in house caretakers, and other aspects that made the purchase attractive. We were also told the monthly management fee would go up each year based around CPI. However, this was not quite accurate with management fees sometimes going up by as much as 11.5% in one year and others well beyond CPI. The provided services also disappeared along with the permanent office staff. Gardners replaced by contract gardeners who ripped out some of the beautiful roses and flower beds to be replaced by low care ugly succulents, or flower beds left bare except the front entry of course. The allocated funds to this service obviously did not allow for the retention of the previously beautiful gardens throughout. The people who ran the restaurant and provided evenings of entertainment were let go, their contracts not renewed. The comment on another post refers to the restaurant now being run by residents is farcical. They have to hire it and hire their own kitchen staff for an event. As St Ives responders have stated in other posts you must read the terms carefully is very accurate and i would agree. My father had been a committee member for many years. When he passed in September of 2024 not a word from the office staff. Nothing. Just another old man had passed. Happy to get their money, not a word of sympathy to my mother. We paid $195k for the apartment 20 years ago which came with services ( that are either no longer there or poorly outsourced). It just sold for $385 of which St Ives have taken 40%. We were paying a monthly management fee of $770 a month plus council rates, electricity, water and gas. Basically the cost of living there far outweighed the benefits once supplied. I leave it to each of you to do the sums.
My dear Mum lived a wonderful 14 years at St Ives Northshore, in a comfortable home, with friends nearby and some social activities, especially appreciated after surrendering her Drivers Licence. It was extremely disappointing to note though that the social element declined, including the closure of the Dining Room facilities some years ago, apparently as this service was not financially sustainable. This was a disappointing response considering the money this organisation makes off its residents!! Many residents were saddened by the loss of this community event. It was often problematic receiving assistance for maintenance issues. The most hurtful, saddening and disappointing experience as a family member followed the passing of my Mum. There was absolutely no empathy from within this organisation (except for one solitary staff member). The organisation used this opportunity to demonstrate their money-making abilities. Although we had a contract, the funds provided to St Ives at settlement was frankly exorbitant!! My advice to any potential buyers is to ensure you read all of the fine print within the very large contract and push St Ives to provide the services that you are paying for.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
My grandparents have lived here happily for many years they are one of the longest standing residents and enjoy the facilities everyone appears to get on quite Well I have a chef on hand down at the local clubhouse for those who wish not to prepare their own deals however I am lucky enough that my grandmother still cooks it is definitely smaller than the old house which I miss very much however very Willcher accessible due to my own disability of cerebral palsy I’m wheelchair-bound for many years before they could not get in the door but with a bit of after box thinking we got there in the end my nieces and nephew is enjoy the pool facilities my grandparents have never been one for lawn bowls or Chinese checkers however both of these are available I remember one day participating in a singalong in the great Hall after dinner on the one occasion we did go as a family down To communal eating areas my grandparents live in an independent unit number 56 however there is internal units coming off the clubhouse for those who need a little bit extra help it has a lovely internal garden and for those who have independent units there is usually courtyards which my grandfather who has dementia really enjoys sitting in his smile is worth 1000 words on Anzac Day they have An An anzac Visual It is important to be aware that this can cause some problems accessing the units if you are a resident or family member of residences it is important to remember that this is an over 55‘s village so generally it is important to be respectful of everyone the way it works is you buy the house and then you pay an on top fee for services also having an emergency call system but no longer have a nurse duty as was The case when my grandparents initially moved in
Good coffee
It has gone way downhill since the 'RAC' bought it.
Showing 10 of 11 reviews