I don’t usually leave bad reviews, but I was really disappointed and upset with my experience. Firstly, booking was difficult, with multiple back-and-forth calls just to get basic information. The staff were polite, but the process felt unnecessarily complicated. The main issue was the assessment. I came in seeking evaluation for a specific learning difficulty, but it felt very general and not targeted to my concerns. While I understand the need for a broad approach, it didn’t feel in-depth or tailored enough. The occupational therapist was kind but seemed quite new, which affected my confidence in the process. I was told I didn’t meet the criteria, but given how general the assessment felt, I wasn’t confident in that conclusion. During the feedback call, when I asked follow-up questions, the same therapist seemed unsure at times and gave some awkward, nervous laughs, which made it feel like I had put her on the spot rather than receiving clear answers. Overall, it felt like a significant amount of time and money spent without gaining meaningful insight or support. I later went to another provider and had a much better experience. The assessments were more thorough and tailored, I received an actual clear diagnosis, and everything was explained well. I'm sorry...
