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Some reviews were originally published on Google.
Both my children have accessed different providers at Therapywell and we have been extremely satisfied. I know they have always felt safe and supported, even through tough times, by their care teams. I am proud of the progress my children have made.
We have experienced exceptional care with multiple members of the Therapywell team since 2023. The team took a holistic approach across speech, OT and psychology including assessments and recommendations, and ongoing care. Brooke and her team have gone above and beyond to liaise with other healthcare professionals and advocating for our child and needs with school. We find the administration team to be equally empathetic and efficient with appointment scheduling. We have referred several family members and friends to Therapywell and will continue to do so.
I have been coming to Therapywell for 3 years to see a psychologist. However, since my psychologist has move to private practice I have decided to cease my attendance at this practice to continue our rapport. Along with attending group sessions at Therapywell. The practice is clean and well layout. The practice is conducing for someone with ADHD or Autism. The staff are well trained and are very friendly. Most of my problems are towards Administration, as it feels too corporate for a family boutique business. There is regularly no one at reception and calls go unanswered. I have been double booked and double charged a few times. Appointment confirmations sometimes do not come through. I would have preferred Therapywell introduced a online booking program that made it easier to book outside office hours. Regarding group therapy sessions. The pricing for my sessions was not fixed and no schedule or agenda was given. This can be very hard to budget for; particularly for someone on low income or needs to budget their NDIS plan. I thought to myself it would be better suited if the therapy sessions were a fixed prepaid program that was scheduled in advance with an agenda, so you can mentally prepare for what is happening next session and that you are committed to as you have paid up front. I would assume this would also increase participants. I hope therapy well can fix these few minor complications as I feel like its a real shame.
Brooke is incredible! She is very professional, polite and understanding. Would 100% rate this clinic for anyone needing assistance