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Some reviews were originally published on Google.
Doors trimmed, smoke alarms installed, blinds installed, taps fixed, locks installed and etc, all in timely and punctual manner. Zena and LifeTec team very special. Thank you
Rang Life Tec and spoke to Zena who was more than helpful, she contacted their plumber Stewart who rang me the next day to confirm a date and time to come out for the repairs. Everything went like clockwork from woe to go. I never had to follow up or check anything, everything was done so professionally. My first contact was with my aged care who really were not all that helpful at all, and to be honest I was dreading having to do the ring around, but then I got Life Tec and more importantly Zena who was more than helpful. Then Stewart who was also very helpful if I can say one thing I wasn't made to feel like I was a burden and wasting anyone's time. I felt respected by both Zena and Stewart which gave me a comfortable feeling at using their services, which i know down the track will help me no matter what. Keep up the good work guys you made my day. Thank you so much ☺️
In my experience LifeTec will charge top dollar for everything - even general business expenses that should be covered by a business such a phone call. They will bleed any budget dry. I was so clear and transparent with our budget and we negotiated a service agreement that was supposed to get us an assessment and report. However before any report they sent a new service agreement for 9.5 hours of report writing, which was supposed to be covered in the last service agreement?? We couldn't pay for another 9.5 hours so I couldn't sign it, and as a result we weren't able to get a report from LifeTec. That should have been end of it. However LifeTec then refused to hand over any clinic notes, remove permissions I had given to liaise with the rest of our team, and when I said I would get our regular therapist to write a report (which did not take more than 1.5hours mind you) I was emailed threats, saying they would report my therapist for working "outside scope" and being "unethical" (threats were pointless since I checked with the governing bodies legal team and confirmed it would be okay to ask regular therapist to do this report) To review the therapist we saw at LifeTec he did not know products well, did not understand our needs (despite charging countless hours for "information gathering") Was 15m late to one appointment which was scheduled with other therapists and didn't bother to call and notify me. LifeTec also tried to charge us the full hour that day. Just doesn't understand or care I have to pay other therapists too for joint appointments so being late is money coming out of our budget. I would never ever use LifeTec again and would never recommend anyone deal with them. It was a terrible, stressful experience the whole way through.
Thank you to your organization for the professionalism & assisstance to myself during my care. In particular I would like to mention Felicity one of your OT'S for someone relatively new to her field she showed great knowledge, thouroughness, & compassion and my wife & I feel is a real asset to your organization.
Rated 1 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
I contacted after I went through the website which took hours and wrote down a large list of aids and equipment I need. I wanted a price for all listed items. Has their website Dont put prices on their items, I was told their OT, will call me in 48 hours. When she did, she wanted all my private info including condition etc, after which, she sent me a emailed invoice to be signed agreeing to pay their costs of $1248..,.,,stating once that is signed then they will give me a price for all the items I wanted....... I honesty believe this is criminal at best!! They deliberately don’t put prices on their website products so they can con and manipulate you with outrageous charges to look in the price chart. Obviously, I won’t be getting my aids.