Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
Services
Service area and hours
Kids At Max hasn't listed the suburbs they visit.
Ask them which suburbs they visit.
Some reviews were originally published on Google.
Ruby is an outstanding OT who provides me with a wide range of solutions to trial to support my AudHD son. In particular, Ruby has gone above and beyond to support me with sensory profiles, reports for KIS funding, challenges with eating, toilet training and group participation. Thank you Ruby for everything you do to support Rory!
Our son was provided very limited therapy at Kids at max and we recently had to make Aphra complaint that the initial referral wasn’t being addressed … no addressing of the dysgraphia problem was made such that he’s now in middle school and being disadvantaged. Aphra say the practice managers at Kids at Max are not qualified enough and directors of this medical facility attempt to silence clients via threats, over prioritising disabled children in need. Shame on you Kids at Max.
Rated 5 out of 5.
I recently engaged Kids At Max for occupational therapy services for my child. Unfortunately, the experience wasn't what we had hoped for. There were limited interactions with the therapist, and the initial appointments didn't involve the planned assessment or specific therapy activities. Additionally, the communication regarding a schedule change could have been clearer. I appreciate that Kids At Max reached out to me personally to apologize for the shortcomings of our experience. They acknowledged that these circumstances were "unforeseen" and fell below their usual standards. They also confirmed that the therapist involved is no longer with the center. While the initial experience was frustrating, I do appreciate the director's willingness to address our concerns and take ownership of the situation. It's encouraging to hear they're committed to providing quality care.
We have seen 4 or 5 therapists, with two daughters for a total of about 2-4 years so i think i can give an honest review. All therapists at this clinic are courteous i mean they have to be because we are paying clients. Both my daughters were treated with care. Even when they were being difficult where even i as a parent would have cracked and smacked their bottom. The therapists showed patience. Some to mention was Aria, Evie and Esther, my daughters miss them so much and was sad we had moved. The therapist that was least courteous i would say would be Diana, but that just comes with her massive experience and age old wisdom she was right to pass my kids onto more younger and energetic therapists. With all our hearts we thank you.
Thanks kids at max for everything! Di & Mai have been awesome with my son the past 8-9 months. The difference from the first session until now is huge! We were travelling from werribee as we have been on waiting list for a few for awhile, and they had availability for both. It was definitely worth the drive. Kids at max have been accommodating, patient and attentive with my son. Always giving me good strategies to help him. The admin team also amazing and attentive! I'm sad to leave you guys, it's unfortunate we live too far. We are grateful and appreciate your team. Thanks for all your support and assistance with me and my son. Really appreciate it :)
Rated 5 out of 5.
The admin team is amazingly supportive and friendly. Not looking for an excuse to make money through cancellations etc. Very understanding towards families circumstances. Some of the therapist here are also really experienced and do a fantastic job with kids. I have experience with couple of more clinics in Melbourne and that is why I can confidently recommend Kid at Max if you are looking for quality services.
My son has only been at kids @ Max a short time but my wife and I are extremely happy with the staff looking after our boy Especially speech therapist Bella. We are expecting our boy to thrive under their guidance. Thanks kids @ Max keep up the good work
This is what happened to us with Kids at Max. We had been waiting for 10 months to get a speech therapy session for our son. Our first session was in April this year (45 minutes). The follow up session was 2 weeks later. I felt the way she conducted herself wasn’t professional. The following next 3 sessions were cancelled without explanation. I understand people get sick and accidents happen however 3 sessions in a row is inexcusable, especially without any explanation. So our missed 1 and a half months without any therapy. She came to the school to observe our son for 1 hour in the class environment. From that she said that he needed a lot of work and that there was a long way to go. She told me she was going to make a plan to help him. In the next couple of days we received an email saying that they were discharging our son from their facility. So we basically wasted a year in trying to get help for our son only to be told that they couldn’t help us. I gave my one star review based on the service we received from Kids at Max. The following day I received a phone call from the director asking me to remove the review. He said I had 24 hours to remove the one star review otherwise he would put on an official comment. He mentioned in his comment regarding Korean therapy, but we never discussed anything regarding Korean therapy. So here is my official comment about my experience with Kids at Max.
Showing 10 of 11 reviews