National 360 Reviews – Speech Pathologist in Cheltenham, VIC

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National 360 at a glance

Based in Cheltenham, VICTheir listed address
Speaks 3 languagesHindi, Punjabi, Urdu
Visits you at homeHome visits listed

Services

What they do

Can help withAcquired brain injuryAdult language, including aphasiaAugmentative and Alternative Communication (AAC)Autism and/or other neurodivergent conditionsChildhood Apraxia of SpeechInfant feeding and communicationLanguage / learningMotor speech, including dysarthriaPalliative careSpeech sound / articulation disorderStrokeStuttering / fluencySwallowing / dysphagiaVoice

AgesAdolescents, 12-18 yearsAdults, 18-65 yearsAged / older adults, over 65 yearsInfants, 0-2 yearsPre-school children, 2-5 yearsSchool-aged children, 5-12 years

Services atCommunity care / community health settingClinicCommunityHome visitsResidential aged careSchool

FundingNDIS non-registered provider

Practice typePrivate practice

LanguagesHindiPunjabiUrdu

Reviews

2.2out of 5

10 ratings

Some reviews were originally published on Google.

10 reviews

Viv M.

a year ago

Rated 5 out of 5.

Christina T.

a year ago

Very disappointed after receiving an inhome assessment to provide recommendations on an adjustable bed, something to assist with lifting and a recliner for someone living with Dementia. I raised legitimate and factually based objections to the initial recommendations as they not only did not align to best practice guidelines known to mitigate falls and saftey risks within the home, one recomendation was a clear breach of worksafe practices. I also note that the report had documented that I raised an objection but failed to provide the information why. On request to have the report amended to accurately reflect the conversation, it was denied. This is a clear breach of professional obligations. Information given verbally around limitations to recommendations was also inaccurate with documented evidence on the worksafe website including Dementia Australia. Also concerning was the admission of a discussion with the Aged care provider who had advised the OT what their policy would approve prior to addressing the issue raised by me. The professional obligation is to the individual obtaining the assessment, not the provider, yet another breach of their professional obligations as health professionals.

Margaret H.

a year ago

My husband was referred to this clinic as an authorised OT NDIS provider. They provided an atrocious service. After rescheduling the initial assessment multiple times over 3 months, he finally got a home visit assessment. The provider then said it would take some time to write the report, they continued to charge his NDIS account for “report writing” for MONTHS. After 4-5 months of no contact we reached out requesting the final report only to be told it was not yet complete.. however continued to charge monthly for report writing, once we got plan managers involved, we were eventually issued refund and provided with the incomplete report. This practice not only wastes valuable NDIS funds that are needed elsewhere but also shows a complete disregard for the well-being and progress of their clients. My experience indicates a severe lack of professionalism, communication, and integrity. I strongly advise anyone seeking occupational therapy services, particularly NDIS participants, to look elsewhere.

Renee K.

a year ago

I have never posted a negative review on specialists services, however the services or lack of... received from this company has just been awful. I cannot believe there are companies run like this. We were accessing speech therapist Claire Stubbs. Was meant to be weekly sessions. In the last four weeks we have had 1 visit. No observation notes or anything. I sent an email seeking a particular time and day weekly so I can make sure no other specialists are overlapping on days... no response. Follow up with a phone call, told in vagueness that they cannot give me a particular set day/time weekly it will be when they can fit them in. Clearly just in the job for the $$

Kyrene P.

2 years ago

Rated 5 out of 5.

Selen A.

2 years ago

They are terrible, dont recommend! OT was a junior unexperienced who ended up leaving. They dont invoice on time. I recieved an invoice months later, asked the manager to call me and all I got was an email, not a call.

Caroline G.

2 years ago

I do not recommend this service. I had Kristi Lee Evans and she was absolutely useless. She didn't help me with obtaining necessary items to help me. She didn't follow up on any of my requests She over charged for everything She didn't help me with my bathroom renovation when I had issues with what she had put in her recommendations. She would not approve any changes when I said fixtures were totally unsuitable for my disability. She was unapproachable if I needed her help & lacked communication skills. She never came to my home to see the finished renovations. I had wooden floors put in & straight away I was slipping over on them & she would not help me. All the issues I had were rectified by my Support Coordinator.

John H.

2 years ago

I would highly recommend National 360 . OT Jasmin was absolutely fantastic nothing was to much trouble. With Jasmin knowledge she was able to get supports put in place to make my life much easier . Big thanks to 360 and Jasmin.

John W.

3 years ago

NDIS referred me to this company for additional support they called me and I told them I don't need their support but thanks anyway I asked NDIS to cancel the referral to them as I don't need it they sent me an invoice for 20 minutes for their services for one telephone call and I didn't even want these services anyway the cost of $65.00. their cost per hour is $194.00. that is a disgrace

Christophe T.

4 years ago

Worst experience ever. Money grabbing company, only interested in milking as many NDIS funded sessions to write reports (that they present as compulsory) as possible or offering tests, that they don't disclose will also require hours to assess and be paid for, rather than offering face-to-face therapy. To avoid at all costs.

About and credentials

Credentials & details

LanguagesHindi, Punjabi, Urdu

Service area and hours

Where they provide care

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Office

Suite 1A/296 Bay RdCheltenham VIC 3192

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National 360

National 360 at a glance

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Reviews