LaLa Speech Pathology Reviews – Speech Pathologist in Sale, VIC

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Services

What they do

Can help withAuditory processingAutism and/or other neurodivergent conditionsChildhood Apraxia of SpeechCraniofacial disordersDeaf and hard of hearingInfant feeding and communicationLanguage / learningLiteracyOrofacial myofunctional disordersSocial communicationSpeech sound / articulation disorderStuttering / fluency

AgesInfants, 0-2 yearsPre-school children, 2-5 yearsSchool-aged children, 5-12 yearsAdolescents, 12-18 years

Services atClinic

FundingMedicareNDIS non-registered providerPrivate health insurance

Practice typePrivate practice

Reviews

4.0out of 5

10 ratings

Some reviews were originally published on Google.

10 reviews

Kelly L.

a year ago

Rated 4 out of 5.

Kelly L.

a year ago

My son has been under both Speech therapy and Occupational therapy due to delayed speech and Dyslexia, , The fantastic team of speech therapist have had a key role in getting our son to a high level, I highly recommend LaLa Speech Therapy to any parent.

Te'a S.

a year ago

My 4 year old son started seeing Fiona for thumb sucking earlier this year. He had been a thumb sucker since the age of 1 or younger. In the few months that we have been seeing her, he has completely broken the habit and no longer sucks his thumb. This wouldn’t have been able to be achieved without Fiona and Lala speech therapy. They have also been extremely helpful in providing guidance and assistance in relation to the NDIS pathway. Lala speech pathology is an amazing service and the staff are always lovely and considerate of neurodivergent children. 5 stars.

K M.

a year ago

My son has been seeing Claire for 4 years, she’s been lovely to him. My review is about management and especially Fiona McDonald. We had fortnightly speech appointments. One day the clinic asked that my son was should do a speech assessment. I was in the midst of work and didn’t ask how much it would be ..on the day of assessment my son was sick so I asked if I could postpone and they said yes but you would have to pay for this appointment and again if you rebook it! Anyways we attended the assessment and my son didn’t last more than a hour. Claire said the results would be inconclusive and I agreed. I then get a bill for $700 and I queried it so was told you get charged for appointment hours regardless of how long you stay! Thanks NDIS not! I reluctantly submit the bill to ndis and pay it. Then get this, I get the same bill sent but with an added line for follow up appointment, after I have submitted and paid the original bill! The line is a charge for a follow up appointment. The office calls chasing the money and I said if the report is inconclusive why do I need an appointment to discuss results? They said its process and I said yes but you can make an exception considering the results are inconclusive..and we continue to robustly discuss this. I told her you weren’t upfront about the costs and she kept denying it giving me no credit. They say no follow up no report after I paid $700.Then I told them don’t bother keep the report I am not wasting money. Then Fiona emails me that our services are discontinued as I was rude to her staff! Really how can you go by one version of the story? Then I request the clinic to atleast do a farewell with Claire as my son has autism, minimally speaking and has huge anxiety issues so closure is important. First email ignored, second email Claire said she will do a 10 minute farewell. I said I am happy to pay for this appointment. I then get a bill for 30 minutes! I ask why and get some rubbish that appointments are upto 30 minutes..so we didn’t prevent the clinic from having a 30 minute but they decide the duration and then charge you 30 minutes? So unethical, heartless and blatant stealing of NDIS funds.. I told them that ACCC has rules preventing businesses charging more than value provided and I am told if I dont pay, they threatened to report to NDIA

Molly P.

3 years ago

I will recommend Chelsea and Lala to everyone mum who mentions they have issues with their babies. Chelsea has helped me as a new mum more than my paediatrician, GP, the hospitals private lactation consultant and the maternal child health nurse. She was able to immediately see my son's issues that everyone told me didn't exist, and we had it fixed right away. Even after it was fixed I was still having behavioral issues which she was happy to offer advice and recommend alternative specialists who could actually help. She goes way above and beyond her basic role, her knowledge and experience is vast so she can help with just about anything. I was at breaking point when I came to see Chelsea and she has changed our lives so much. Any issues with your babies or children she can help with including tongue, lip and cheek ties, mouth breathing, drooling, feeding and so much more. Honestly she has been a life saver for me and my 8 week old son. If you think your child has even the slightest problem, you need to see her, if there's nothing wrong she will tell you. If there is something wrong she will do everything she can to fix it.

Josh I.

3 years ago

Rated 4 out of 5.

Gump L.

3 years ago

Rated 5 out of 5.

Sarah G.

4 years ago

Fiona and the therapist at LaLa have gone above and beyond for my children for the past 7+ years. They are amazing to deal with and so easy to chat to with a wealth of knowledge, Fi picked up on two of my son's ties which was over looked by various others two being a lacation consultant's when my youngest was born and not latching properly. Highly recommend waitting to get appointments you wont be disapointed.

Kia M.

4 years ago

Absolutely deplorable manager (Fiona)... I called to speak to her to query why I had money deducted from my bank account months after attending the practice. She was immediately defensive and claimed I had made these appointments even though I hadn't attended in months? When I asked to speak to someone else regarding the matter she told me there was no one else other than her and that I would not be receiving a refund and then she hung up on me.... Yes, hung up on me.....Never have I ever experienced such deplorable and unprofessional service in my life.... I think she needs a big lesson on customer service....

Monique S.

5 years ago

We saw Chelsea with our 6 week old (months ago now!) And she helped organise a fairly big tie release. We pretty much instantly had a new baby! She was feeding and gaining weight so much better and overall just happier. It wasnt cheap but now our daughter wont have issues later on in life. Thank you Chelsea. If you're hesitant at least get a consult.

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Office

88 Cunninghame StSale VIC 3850

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K M.

a year ago

LaLa Speech Pathology

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