Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
Services
Service area and hours
One Central Health hasn't listed the suburbs they visit.
Ask them which suburbs they visit.
Some reviews were originally published on Google.
HUGE THANK YOU to Alana (Psychology) and Michelle (Speech) for their time, efforts and expertise in conducting a thorough and timely(!!) diagnostic assessment.
We had one child complete an Autism assessment (DSM) at the One Central Health South Lake and the service was great. No availability for on-going appointments caused us to look at One Central Health Balcatta for speech therapy, occupational therapy and psychology. We found the service provided below par and the receptionists a mixture of lovely on one side or unsympathetic/combative on the other. For a company that offers services predominately to people with ongoing health issues there doesn't seem to be a lot of empathy and it felt very money orientated. We felt pressured to make it to appointments even if doing so was not physically safe and yet One Central Health had no troubles cancelling appointments on us last minute. The therapists were of acceptable quality but the overall experience was not acceptable. We have since moved elsewhere for better, more empathetic service.
One of the primary elements of building a good company reputation is the quality of their employees who offer stellar customer service. Fortunately, I have met one. They are patience to help me sift through my problems and give me constructive advice in a timely manner. I am happy to have them to be the plan manager.
Rated 1 out of 5.
Rated 1 out of 5.
Rated 1 out of 5.