Heartfelt Appreciation for St Basils Lakemba’s Outstanding Care Dear St Basils Lakemba Team, I am writing to express my profound gratitude and admiration for the exceptional care and support you provide to the elderly at your facility. From my personal experience, I cannot emphasise enough how amazing St Basils Lakemba is, whether as a nursing home or for aged care services. The dedication and friendliness of your staff are remarkable. Their kindness and helpfulness extend not only to the residents but also to their families, making a significant positive impact during what can be challenging times. The team goes above and beyond in looking after the elderly, and for that, I am truly thankful. My father initially received aged care services at St Basils and later became a resident in the nursing home as his health deteriorated. Although it was a painful journey for my family and me, your staff ensured he was cared for with the utmost compassion. He always had a smile on his face and was happy in his environment, which meant the world to us. Although my father has since passed away, my family and I will forever be grateful for the exceptional care he received at your facility. Currently, my mother is utilising the home care services provided by St Basils, and she absolutely loves the service, the staff, and the kindness shown to her. As a daughter balancing full-time work, I have found Mina, my mother’s coordinator, to be incredibly helpful in managing my mother’s needs. Caring for ageing and fragile parents can be overwhelming and emotional, but the support and care provided by St Basils have been a source of comfort. I recently had the pleasure of attending the St Basils Christmas party as my mother’s plus one. What I witnessed was truly heartwarming—every elderly man and woman had a smile on their faces, and the staff treated them with the warmth and affection of family. It was a beautiful testament to the nurturing environment you offer Please accept my sincere thanks and appreciation for all that you do. Your commitment to providing high-quality aged care and support to families like mine is invaluable. I feel incredibly fortunate to have St Basils Lakemba as part of our lives, and I look forward to continuing this relationship in the years to come. Lots of Love Keti xx Special thank you to Mina & Alexandra which have helped me so much all these years
