I had an extremely disappointing experience with this organisation. We were seeking domestic assistance - general house cleaning under the CHSP program for my father. I contacted to ask some simple questions like "How do we pay you?" and "what cleaning products do you need?". The customer service rep not only seemed surprised by my questions, but could not answer them. He said he would email me these details, but never did. I figured I'd work this out with the cleaner on her first day. But the first day came and we got a text from the cleaner saying she was sick and not coming. Fine, but I texted back asking when she would be coming next and again asking if there were cleaning products she'd like us to have. No response. Then I rang their office and asked when the cleaner would be coming, and again how we can pay and what cleaning products. Again the operator could not answer and responded as if my questions were outlandish. Again she said she'd get back to me. Again they did not get back to me. So after all of this I gave up and sought a new referral from the ACA. As a courtesy I rang Pink Comfort to let them know that we were not going to move forward with working with them, and offered to provide some feedback. They were completely disinterested. My dad is vulnerable, but I'm able to support him. I cannot begin to imagine how those without supports would deal with a company this disinterested and this unable to answer some pretty simple, basic questions about the service they provide. Lastly, if the organisation had sounded, in any way, interested in the feedback I had, then this review would not have occurred. It is always my preference to provide feedback to the organisation privately, but when an organisation just doesn't care, then I think its a public service to let the community know.
