Thank you Right at Home Ryde. They have assisted in allowing my 96 year old Mum to stay at home for the past three and a half years. Regrettably, her health needs now necessitate her to be cared for in a Residential Aged Care Facility. So now is the time for me to thank the team at Right at Home Ryde for their outstanding care for Mum. All the Care Workers are genuinely kind, loving, happy and helpful people. Mum was able to build relationships with them because they came every week. We didn't have to cope with different, unknown care workers on a regular basis, just when someone was sick or on holidays, and even then the team worked extra hard to try and allocate someone who had visited Mum previously. Over the years I can't remember a single visit ever being unfulfilled. For me, apart from the kind and caring actions of the Care Workers, the most outstanding thing about Right at Home is the office and management communication. The whole team are accessible, responsive, and flexible. From the owner Binal and right through the office, especially the rostering team, everyone is only a phone call or email away. I was never, ever left waiting for an answer to anything. Nothing seemed too difficult or too complicated. The office support is amazing. Last minute roster changes, by me, were handled with unbelievable efficiency. Can I also please thank your Registered Nurse Brooke. She is very good at her job. Her assessment that additional and quick Medical advice should be obtained about a wound on Mum's leg possibly saved Mum from a life threatening illness. Thank you for looking after Mum, thank you for being such an amazing organisation to deal with, and thank you for making everything as easy and smooth as it possibly could have been.