Southern Cross Care Services Pty Limited Reviews & Prices – Support at Home Provider in Parramatta, NSW

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Southern Cross Care Services Pty Limited at a glance

Based in Parramatta, NSWTheir listed address
Offers meals50 services listed
You'd pay $0 for clinical careSuch as registered nurse clinical care

Pricing

Prices and what you'd pay

Southern Cross Care Services Pty Limited’s full prices from My Aged Care. Your Support at Home budget pays for services, and you pay a share called a contribution.

What you pay

These are Southern Cross Care Services Pty Limited’s full prices. With Support at Home, the government pays part of the cost and you pay a share, called a contribution. Services Australia confirms your rates and your provider confirms the amount charged.

You pay nothing towards clinical care such as nursing and personal care. For other services your share is between 5% and 80%, depending on the service and your pension or income.

For example, 2 hours of general house cleaning a week costs $190.80 at this provider’s weekday price. A full pensioner would pay about $33.39 of that, and a self-funded retiree without a Commonwealth Seniors Health Card about $152.64.

Available funding, the lifetime cap and financial hardship can change what you pay. Lower “no worse off” rates apply if, on 12 September 2024, you were receiving a Home Care Package, were on the National Priority System or had been assessed as eligible. Use Add on any service to build a weekly estimate of the charges and your share.

12 of 36 services shown · Estimate uses weekday prices

Published service prices ordered consistently by common family care decisions, category and service.
Service	WeekdayUsed for estimate	Outside standard hoursWeekdays, early or late	Saturday	Sunday	Public holiday
General house cleaningEveryday living · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Shopping assistanceEveryday living · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Laundry servicesEveryday living · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Meal preparationEveryday living · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Meal deliveryEveryday living · per meal	Weekday$10	Outside standard hours—	Saturday—	Sunday—	Public holiday—
GardeningEveryday living · per hour	Weekday$100	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Assistance with home maintenance and repairsEveryday living · per hour	Weekday$125	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Registered nurse clinical careClinical care · per hourPublished weekday price changed from $152 to $132.70 between our checks on 25 July and 5 October 2026.	Weekday$132.70	Outside standard hours$145.30	Saturday$183.15	Sunday$238.55	Public holiday$273.55
Enrolled nurse clinical careClinical care · per hourPublished weekday price changed from $116.40 to $101.60 between our checks on 25 July and 5 October 2026.	Weekday$101.60	Outside standard hours$106.25	Saturday$137.70	Sunday$173.70	Public holiday$204.90
Nursing assistant clinical careClinical care · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Occupational therapyClinical care · per hour	Weekday$200	Outside standard hours—	Saturday—	Sunday—	Public holiday—
PhysiotherapyClinical care · per hour	Weekday$185	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Speech pathologyClinical care · per hour	Weekday$210	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Diet or nutritionClinical care · per hour	Weekday$200	Outside standard hours—	Saturday—	Sunday—	Public holiday—
PodiatryClinical care · per hour	Weekday$180	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Social workClinical care · per hour	Weekday$200	Outside standard hours—	Saturday—	Sunday—	Public holiday—
PsychologyClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Allied health assistanceClinical care · per hour	Weekday$125	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Counselling or psychotherapyClinical care · per hour	Weekday$210	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Exercise physiologyClinical care · per hour	Weekday$190	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Direct transportIndependence · per trip	Weekday$70	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Indirect transportIndependence · per trip	Weekday$70	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Home support care managementClinical care · per hourPublished weekday price changed from $175 to $182 between our checks on 25 July and 5 October 2026.	Weekday$182	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Assistance with self-care and activities of daily livingClinical care from 1 Oct 2026 · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Assistance with self-administration of medicationsClinical care from 1 Oct 2026 · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Continence management (non-clinical)Clinical care from 1 Oct 2026 · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Individual social supportIndependence · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
Assistive technology prescription and clinical supportCharging unit unclear	Weekday$220	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Home modifications prescription and clinical supportCharging unit unclear	Weekday$220	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Flexible respiteIndependence · per hour	Weekday$95.40	Outside standard hours$112.75	Saturday$133.80	Sunday$182.50	Public holiday$201.50
AcupunctureIndependence · per hour	Weekday$100	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Art therapyIndependence · per hour	Weekday$110	Outside standard hours—	Saturday—	Sunday—	Public holiday—
ChiropracticsIndependence · per hour	Weekday$100	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Diversional therapyIndependence · per hour	Weekday$100	Outside standard hours—	Saturday—	Sunday—	Public holiday—
OsteopathyIndependence · per hour	Weekday$100	Outside standard hours—	Saturday—	Sunday—	Public holiday—
Remedial massageIndependence · per hour	Weekday$150	Outside standard hours—	Saturday—	Sunday—	Public holiday—

About typical prices

Under each weekday price, the arrow and amount compare it with the typical published price for the same service, priced the same way. Select the amount to see the usual range, which is the middle half of the prices providers publish.

Typical prices from

Typical prices here come from providers within 50 km of Parramatta. Each comes from at least 10 organisations, using prices checked between 25 July 2026 and 5 October 2026.

Plan your care with Southern Cross Care Services Pty Limited

Choose services and how often you’d like them. We’ll work out the cost from their published prices, what you’d pay, and how much of your budget it uses.

Prices from My Aged Care, source checked 5 October 2026

What help would you like?

Pick a service to see what it costs each week, what you’d pay and how much of your budget it uses. You can change the hours and how often at any time.

One from each kind of care. Everything else Southern Cross Care Services Pty Limited prices is in the list above.

Weekday prices unless you choose another day for a service; greyed-out days have no published price. A planning estimate, not a quote: the provider confirms prices and availability. Quarterly figures use a 13-week planning period.

Services Australia confirms your contribution rates and your provider confirms the amount charged. Available Support at Home funding, the lifetime cap and financial hardship may change what you pay. We don’t save your answers about your situation.

Your estimate

$0a week in charges

$0 a quarter · $0 a month

Your hours of care will show here

What you’d pay

Choose your situation to see what you’d pay. Clinical care is free for everyone; for everyday living and independence you pay a share set by Services Australia.

Your quarterly budget

Optional. The amount you want to plan against each quarter. It doesn’t work out your contribution or confirm your funding.

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Services

What they do

Personal care

Assistance with self-administration of medications, Assistance with self-care and activities of daily living, Continence management (non-clinical)

Domestic assistance

General house cleaning, Laundry services, Shopping assistance

Nursing care

Enrolled nurse clinical care, Nursing assistant clinical care, Nursing care consumables, Registered nurse clinical care

Meals

Meal delivery, Meal preparation

Transport

Direct transport, Indirect transport

Home or community general respite

Flexible respite

Service details

DeliveryFace-to-face, Phone

Service hoursStandard hours, Outside standard hours, Saturday, Sunday, Public holidays

Reviews

3.3out of 5

14 ratings

Some reviews were originally published on Google.

14 reviews

Mac F.

27 July 2025

Rated 1 out of 5.

Mac F.

9 May 2025

Rated 1 out of 5.

Collins K.

4 May 2025

Rated 5 out of 5.

Theodora M.

12 November 2024

I had my Mum with these people for almost 18 months and at the beginning it was okay, until the last 9 months This place has no communication within the people who work there or their clients and their families. Everyone used to pass the blame on someone else. And when I decided to take my Mum to another aged care provider, I got phone calls from the time I sent them the email to say we are changing provider. Not only did they call me on the day of the email, but they also cancelled my Mum's service on the day of the email. Which I specifically mentioned that the service was to end 2 weeks from the date of the email. I don't understand why they didn't read the email. I would not recommend anyone, as there communication is not up to standard with the practice.

Gerald L.

2 August 2024

I'm a long time client of Southern Cross Community Health. I have nothing but praise for all the staff,most especially my co-ordinator; Officer in charge in of cleaning services, and the very hard working and highly efficient Accounts Department . I

Kenneth M.

27 July 2024

Rated 5 out of 5.

Ivona L.

2 November 2022

The worst service ever. Don't bother because they don't. Unreliable, no communication and too much stress. Taking mums care elsewhere after 5 weeks of empty promises from Leititia and Halley.

Jenny C.

27 July 2022

Rated 4 out of 5.

Luke S.

27 July 2020

Rated 5 out of 5.

Jeaninne B.

27 July 2020

Rated 5 out of 5.

Showing 10 of 14 reviews

About and credentials

About

Southern Cross is a quality-accredited aged care and disability services provider that has been operating since 1984, specialising in supporting clients to remain living in their own homes through a Consumer Directed Care approach. Its unique features include locally based Registered Nurses as Regional Community Coordinators and a national contact centre, serving communities across NSW, QLD, SA, VIC, and ACT. The provider's philosophy centres on personalised, high-quality care that prioritizes client choice and control.

Location and hours

Where to find them

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Southern Cross Care Services Pty Limited hasn't listed the suburbs they visit.

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Source: My Aged Care. Service information last checked 25 July 2026.

Office

Level 1, 50 O'CONNELL StreetParramatta NSW 2150

Directions

When they provide care

From My Aged Care

Monday: yes
Tuesday: yes
Wednesday: yes
Thursday: yes
Friday: yes
Saturday: yes
Sunday: yes

Standard hours, outside standard hours, weekends and public holidays. Exact times aren’t published.

Sources and updates

Information about this provider comes from My Aged Care, Reviews originally published on Google. Dates are shown with the facts they apply to.

From $95.40 an hour

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Southern Cross Care Services Pty Limited

Southern Cross Care Services Pty Limited at a glance

See what you’d pay as a

What help would you like?

Services and specialties

Personal care

Domestic assistance

Nursing care

Meals

Transport

Home or community general respite

Reviews

Sources and updates