Radcare Inc Mareeba was unsatisfactory from day one. No consultation on fees or services . Just sign on the dotted line and we will supply you with a folder containing all the information at a later date. Very matronising behaviour by the two Radcare "case managers". When I questioned Radvare about a letter I received from Services Australia relating to Aged Care Fees/Basic daily fees my case manager rude, bullying and virtually calling me an idiot (all because I spoke about the letter I received, and she spoke about a completely different document). Even after I sent her a copy of the letter she reused to acknowledge what I had said to her was correct. I was wrong, she was right. I received an email from her boss (female manager) reinforcing the case manager's stance. I informed the manager I had been misrepresented to her by her worker and included my stance on the matter. The manager responded that she understood I had difficulty in interpreting the letter. No apology for the bullying arrogant behaviour of her worker. "We Care" is questionable as a motto when Radcare's manager condone such behaviour by her team.