My support coordinator Jessica Chan has been the most considerate, safe, reliable and consistent SC I have ever had. I’ve had an unfortunate history with SCs in the past where boundaries were violated and my trust was eroded. Jessica recognised what I had been through, and the need I had for trust to be built. When I communicated my exact needs to her at the start of our agreement, she told me she would meet them, and that is exactly what she has done. She is always open to feedback and suggestions, and invites a collaborative approach, giving me plenty of choice but helping me narrow things down when I am struggling to decide something. She explains the NDIS and my plan to me in a transparent way and adapts for me when I am struggling to take some information in. I feel very respected by her. She is empowering, knowledgeable, warm, communicative, ethical, a good listener, and incredibly thorough in all that she does. I highly recommend her services!