Bolton Clarke - Home and Community Support - Southern Metro Melbourne Reviews & Prices – Support at Home Provider in Dandenong South, VIC

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Bolton Clarke - Home and Community Support - Southern Metro Melbourne at a glance

Based in Dandenong South, VICTheir listed address
Offers home adjustments47 services listed
Speaks 9 languagesArabic, Cantonese, Croatian and more
You'd pay $0 for clinical careSuch as registered nurse clinical care

Pricing

Prices and what you'd pay

Bolton Clarke - Home and Community Support - Southern Metro Melbourne’s full prices from My Aged Care. Your Support at Home budget pays for services, and you pay a share called a contribution.

What you pay

These are Bolton Clarke - Home and Community Support - Southern Metro Melbourne’s full prices. With Support at Home, the government pays part of the cost and you pay a share, called a contribution. Services Australia confirms your rates and your provider confirms the amount charged.

You pay nothing towards clinical care such as nursing and personal care. For other services your share is between 5% and 80%, depending on the service and your pension or income.

For example, 2 hours of general house cleaning a week costs $224 at this provider’s weekday price. A full pensioner would pay about $39.20 of that, and a self-funded retiree without a Commonwealth Seniors Health Card about $179.20.

Available funding, the lifetime cap and financial hardship can change what you pay. Lower “no worse off” rates apply if, on 12 September 2024, you were receiving a Home Care Package, were on the National Priority System or had been assessed as eligible. Use Add on any service to build a weekly estimate of the charges and your share.

12 of 35 services shown · Estimate uses weekday prices

This provider does not publish public holiday prices.

Published service prices ordered consistently by common family care decisions, category and service.
Service	WeekdayUsed for estimate	Outside standard hoursWeekdays, early or late	Saturday	Sunday
General house cleaningEveryday living · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
Shopping assistanceEveryday living · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
Laundry servicesEveryday living · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
Meal preparationEveryday living · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
Meal deliveryEveryday living · per mealPublished weekday price changed from $9 to $9.35 between our checks on 25 July and 5 October 2026.	Weekday$9.35	Outside standard hours$9.35	Saturday$9.05	Sunday$16.47
GardeningEveryday living · per hour	Weekday$113	Outside standard hours—	Saturday—	Sunday—
Assistance with home maintenance and repairsEveryday living · per hour	Weekday$300	Outside standard hours—	Saturday—	Sunday—
Registered nurse clinical careClinical care · per hourPublished weekday price changed from $189 to $138 between our checks on 25 July and 5 October 2026.	Weekday$138	Outside standard hours$166	Saturday$199	Sunday$229
Enrolled nurse clinical careClinical care · per hourPublished weekday price changed from $157 to $138 between our checks on 25 July and 5 October 2026.	Weekday$138	Outside standard hours$166	Saturday$199	Sunday$229
Nursing assistant clinical careClinical care · per hour	Weekday$126	Outside standard hours$154	Saturday$187	Sunday$218
Occupational therapyClinical care · per hour	Weekday$235	Outside standard hours—	Saturday—	Sunday—
PhysiotherapyClinical care · per hour	Weekday$235	Outside standard hours—	Saturday—	Sunday—
Speech pathologyClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—
Diet or nutritionClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—
PodiatryClinical care · per hour	Weekday$241	Outside standard hours—	Saturday—	Sunday—
Social workClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—
PsychologyClinical care · per hour	Weekday$251	Outside standard hours—	Saturday—	Sunday—
Allied health assistanceClinical care · per hour	Weekday$153	Outside standard hours—	Saturday—	Sunday—
Counselling or psychotherapyClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—
Exercise physiologyClinical care · per hour	Weekday$230	Outside standard hours—	Saturday—	Sunday—
Direct transportIndependence · per trip	Weekday$45	Outside standard hours$55	Saturday$67	Sunday$78
Indirect transportIndependence · per trip	Weekday$40	Outside standard hours—	Saturday—	Sunday—
Home support care managementClinical care · per hourPublished weekday price changed from $155 to $150 between our checks on 25 July and 5 October 2026.	Weekday$150	Outside standard hours—	Saturday—	Sunday—
Home support restorative care managementClinical care · per hour	Weekday$185	Outside standard hours—	Saturday—	Sunday—
Assistance with self-care and activities of daily livingClinical care from 1 Oct 2026 · per hour	Weekday$126	Outside standard hours$154	Saturday$187	Sunday$218
Assistance with self-administration of medicationsClinical care from 1 Oct 2026 · per hour	Weekday$126	Outside standard hours$154	Saturday$187	Sunday$218
Continence management (non-clinical)Clinical care from 1 Oct 2026 · per hour	Weekday$126	Outside standard hours$154	Saturday$187	Sunday$218
Individual social supportIndependence · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
Assistive technology prescription and clinical supportCharging unit unclear	Weekday$235	Outside standard hours—	Saturday—	Sunday—
Home modifications prescription and clinical supportCharging unit unclear	Weekday$235	Outside standard hours—	Saturday—	Sunday—
Flexible respiteIndependence · per hour	Weekday$112	Outside standard hours$139	Saturday$170	Sunday$199
AcupunctureIndependence · per hour	Weekday$209	Outside standard hours—	Saturday—	Sunday—
ChiropracticsIndependence · per hour	Weekday$209	Outside standard hours—	Saturday—	Sunday—
OsteopathyIndependence · per hour	Weekday$199	Outside standard hours—	Saturday—	Sunday—
Remedial massageIndependence · per hour	Weekday$189	Outside standard hours—	Saturday—	Sunday—

About typical prices

Under each weekday price, the arrow and amount compare it with the typical published price for the same service, priced the same way. Select the amount to see the usual range, which is the middle half of the prices providers publish.

Typical prices from

Typical prices here come from providers within 50 km of Dandenong South. Each comes from at least 10 organisations, using prices checked between 25 July 2026 and 5 October 2026.

Plan your care with Bolton Clarke - Home and Community Support - Southern Metro Melbourne

Choose services and how often you’d like them. We’ll work out the cost from their published prices, what you’d pay, and how much of your budget it uses.

Prices from My Aged Care, source checked 5 October 2026

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One from each kind of care. Everything else Bolton Clarke - Home and Community Support - Southern Metro Melbourne prices is in the list above.

Weekday prices unless you choose another day for a service; greyed-out days have no published price. A planning estimate, not a quote: the provider confirms prices and availability. Quarterly figures use a 13-week planning period.

Services Australia confirms your contribution rates and your provider confirms the amount charged. Available Support at Home funding, the lifetime cap and financial hardship may change what you pay. We don’t save your answers about your situation.

Your estimate

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$0 a quarter · $0 a month

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What you’d pay

Choose your situation to see what you’d pay. Clinical care is free for everyone; for everyday living and independence you pay a share set by Services Australia.

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Optional. The amount you want to plan against each quarter. It doesn’t work out your contribution or confirm your funding.

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Services

What they do

Personal care

Assistance with self-administration of medications, Assistance with self-care and activities of daily living, Continence management (non-clinical)

Domestic assistance

General house cleaning, Laundry services, Shopping assistance

Nursing care

Enrolled nurse clinical care, Nursing assistant clinical care, Nursing care consumables, Registered nurse clinical care

Meals

Meal delivery, Meal preparation

Transport

Direct transport, Indirect transport

Home or community general respite

Flexible respite

Service details

DeliveryFace-to-face, Phone, Telehealth, Group support

Service hoursStandard hours, Outside standard hours, Saturday, Sunday, Public holidays

Waitlists47 listed services include a waitlist option

Reviews

2.1out of 5

14 ratings

Some reviews were originally published on Google.

14 reviews

Corey W.

4 months ago

Rated 1 out of 5.

David R.

5 months ago

Wouldn’t know where to begin. My Mum is dying of cancer and needs to be surrounded by peace and caring people, not dishonesty, deception and plain disrespectful people. No one seems to know what they are doing in this company. The case managers have no idea how to case manage, they remove mobility ramps leaving no exit down causing my father to break his ankle, the company lie, cheat innocent clients of their home care package funding and the list goes on. Do not go with Bolton Clarke as a home care package provider under any circumstances. It would have to be the worst company I have even known of in my entire life. They should be investigated by the media.

Mardi T.

8 months ago

They don’t accommodate disability requirements. They can’t get organised to send the same staff each week. A terrible decline in service delivery since this service left council control.

Miller B.

a year ago

Rated 1 out of 5.

Mercurial L.

a year ago

Bolton Clarke have been providing home nursing visits for wound care and dressing changes to me for more than 2 years. They have some excellent and highly professional nurses. They have some very average nurses and they have some nurses who clearly can’t be bothered or have forgotten how to perform simple wound care. The anxiety of not knowing whether I’ll get a good nurse on days when I have a visit scheduled is very unpleasant. I have a very basic understanding of hygiene practices such as no touch handling and whilst some nurses have excellent technique, others need retraining or simply can’t be bothered to do their job properly. It distresses me that most patients would have no idea whether their wound care is being done properly or not. There are some nurses who don’t bother with no touch handling, never change their gloves unless I ask them to, even if they’ve interrupted my cares to answer their phone! Because many visits are performed by lone nurses, this kind of malpractice goes completely unnoticed. I’ve raised this with some nurses who clearly take pride in their technique. They are well aware of it, they say they’re sometimes horrified by what they see when doubling with another nurse, but are afraid to speak up. Some nurses have said that things like hygiene standards vary from lat to lat, depending who is in charge and who trained the nurses in that lat. I think if Bolton Clarke were to examine the number of patients who acquire wound or ostomy infections, and cross reference it with the nurses they’ve seen, there will be some strong correlations that become apparent. There also seems to be a fear among nurses of all levels of experience to speak up and say something when tasked with doing something they’re rusty or out of practice for, so they attempt it anyway and make mistakes as a result. I believe all of these problems stem from middle and upper management issues, who don’t know and don’t want to know what is going on. I say this based upon my discussions with nurses who are prepared to discuss these matters frankly.

Tammie H.

2 years ago

Thank You to all the amazing nurses that came to assist my Mum Amelia, You were all very caring, friendly and helpful, the lovely stoma nurse was very helpful supplying different products for Mum to try . All the very best to you hard working people ! I would highly recommend Bolton Clarke for anyone in need of nursing assistance.

John D.

3 years ago

the nurses are very nice... But they have about 4 different nurses and the nurses are not on the same page. one nurse says do it this way and another says do it another way causing confusion to patient and one time the incorrect dose was nearly administered but i was there to catch the mistake and they always turn up 1hr to 2hrs late .......

Johnny B.

4 years ago

If I could give 0 stars I would. When seeking a provider for our package they sent their rep around promising the WORLD. A cleaner, in home respite, a gardener, a GPS tracker for the wanderer etc etc etc. In the following months they delivered less than a tenth of what they promised, despite regular prompts and demands. Eventually the patient ended up in care and $12000+ unused funding was returned to the Gov. Meanwhile Bolton Clarke pocketed THOUSANDS for the so called ‘management’ of the package. Absolutely pathetic and such a disappointing and disheartening experience for the carer, who was now not only dealing with the grief of losing a partner, but also the disappointment of receiving none of the support promised. The windows are still dirty and the grass is still long. AVOID. DO NOT ALLOW BOLTON CLARK TO MANAGE YOUR CARER’S PACKAGE.

Mike F.

5 years ago

Rated 5 out of 5.

Red R.

5 years ago

Rated 4 out of 5.

Showing 10 of 14 reviews

About and credentials

About

Founded in 1885, Bolton Clarke is a long-established provider offering a comprehensive range of services from in-home and community support to residential care and retirement living across Australia. Their philosophy centres on personalised, nurse-informed care, distinguishing them through a history rooted in nursing. They currently support over 130,000 Australians nationwide.

Service details

LanguagesArabic, Cantonese, Croatian, Greek, Italian, Mandarin, Polish, Spanish, Vietnamese

Health supportDementia

FaithsAnglican, Baptist, Buddhism, Catholic, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, and more

Credentials & details

LanguagesArabic, Cantonese, Croatian, Greek, Italian, Mandarin, Polish, Spanish, Vietnamese

Location and hours

Where to find them

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Bolton Clarke - Home and Community Support - Southern Metro Melbourne hasn't listed the suburbs they visit.

Ask them which suburbs they visit.

Source: My Aged Care. Service information last checked 25 July 2026.

Office

134 Logis BoulevardDandenong South VIC 3175

Directions

When they provide care

From My Aged Care

Monday: yes
Tuesday: yes
Wednesday: yes
Thursday: yes
Friday: yes
Saturday: yes
Sunday: yes

Standard hours, outside standard hours, weekends and public holidays. Exact times aren’t published.

Sources and updates

Information about this provider comes from My Aged Care, Reviews originally published on Google. Dates are shown with the facts they apply to.

From $112 an hour

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