After years of frustration with previous home care provider, changing to The Careside has completely transformed my mum’s quality of life and restored our faith in aged care services. For over 10 years, we experienced poor support, misuse of funding, excessive charges, and a complete lack of care management from our previous provider. Despite charging heavily against Mum’s package, they never once set up a proper care plan. If anything they always called to say funding was exhausted. It was heartbreaking watching someone who deserved dignity and support be treated like a number. Since moving to The Careside, everything has changed for the better. From day one, we were assigned a dedicated Care Manager, Bethany Carter, who has been exceptional. She is always in touch, highly competent, responsive, and genuinely caring. Bethany recently visited Mum in person, took the time to thoroughly explain everything, and most importantly, got to know Mum as a person and understand her needs. The communication and organisation from The Careside has been outstanding. Rosters are issued promptly a week in advance every Thursday, monthly statements are transparent and easy to understand, and all funding usage is clearly explained. Any additional requests are acknowledged and acted upon quickly. We were also able to retain a couple of carers Mum already knew and trusted, while The Careside introduced another support worker who has been absolutely amazing. What stands out most is that The Careside genuinely puts their clients first. Home care services should exist to help elderly people continue enjoying life safely and comfortably in their own homes — and for the first time in many years, my mum is finally receiving that level of care. She is happier, more content, and feels genuinely supported. It’s a shame we lost so much funding and valuable support over the years with our previous provider, but we truly owe The Careside for bringing us back to sanity and showing us what proper care management should look like. A special thank you to Gareth Mahon and Emily Gillett for your leadership and for building such a professional, compassionate, and well-managed organisation. Bringing in talented people like Bethany Carter makes all the difference. I would highly recommend The Careside to anyone looking for honest, transparent, and genuinely caring in-home support services. Mrs N Lakshman.
