Annandale Grove Care Community

Mixed feelings. While the staff are good with the residents and a few people I think highly of as far as their support capacities .. Some of the residents are too unwell and incidents occur. I've heard of two separate physical fights between (elderly) residents and an assault on a woman who can't walk, talk or feed herself (by another resident) and it was the staff who discovered it - but unfortunately not in time to prevent it. These incidents are in the last few months. This is a place where people who are at the end of their lives go when they aren't able to care for themselves independently for one reason or another and require assistance. It used to be affordable, but most people spend the entirety of their age pension to share a room with at least two others. That's not inclusive to services such as haircuts and nail trims and It's a mixed bag as to the quality of people and their histories.. it should be a space where safety is guaranteed and threats or violence isn't tolerated although it's a bit hard to enforce when one reaches end-of-the-line residential care. I'm conflicted on whether to pursue an alternate nursing home because upheaval is the last thing the oldies need and adjusting is too difficult at that age But I will have to weigh the pro's and con's and reassess if things don't improve

My husband has been admitted with alzheimers. The staff are so caring, and they treat the patients with respect. Even though I have to travel over an hour to visit him, I’m glad he’s there with the best of care.

This is a lovely home that has a homely environment and a great team. The care provided is A+ as the staff really care about the residents.

Good service Homely environment . Supportive team

Horrific experience - my father, who is a polio survivor with limited mobility arrived here from hospital at 10am and by 3pm after asking to use the toilet for 5 hours he had been ignored. My brother arrived at 3pm and Dad was still in his hospital gown - he asked numerous nurses to help take Dad to the bathroom and was ignored for another hour. Staff were dismissive and would literally say nothing and walk away in response to questions. The whole place stunk like urine and during the night dad pressed the call button a few times each night for help with toileting and nurses came and said nothing and walked away without helping. My Dad was here for 3 days before we found a vacancy elsewhere and the entire time he wasn’t showered and wasn’t taken to the toilet - only given a change of padding. Every time I saw him he had food spilled all over him and was left in a distressed state. He felt bullied and scared to ask for help after being met with hostility or ignored. Whilst I was here I saw staff yelling at other residents who seemed to lack the faculties to report their abuse. After raising our concerns with nurses every day that Dad was not receiving the ‘high care’ respite he was meant to receive, nothing improved. He was neglected with his most basic needs - toilet, feeding, showering and mobility - he was meant to be put in a wheelchair but never left bed. In addition his 2 metre tall body was cramped into a tiny bed the first 2 nights which aggregated his DVT putting him at risk of fatal blood clots. After pleading with staff for help they least moved him into a longer bed for 1 night. When it was time to leave, they refused to organise an ambulance transfer for the next day and didn’t offer any transport help even though they had their own bus and lifting machines, and instead attempted to delay Dads leaving, most likely to collect more payment for their absolutely negligent ‘care’. The staff here seem less like caring humans and more like desensitised robots who protect each other’s negligent behaviour from being reported. If you want your loved ones to be treated as human beings, do not send them here. They will be neglected and most likely die far earlier than they were meant to. ***UPDATE*** 4 months later, I am still receiving monthly billing from Opal Annandale even though Dad was only there for 2 days and had to literally be lifted out of there by men from his new care facility as staff refused to help him leave. I have replied to the billing email address and tried to call and have not been able to speak with anyone. I am concerned Dad is paying Annandale Grove still as we gave them his financial details for direct debit. I am absolutely appauled.

MY BROTHER WAS A RESIDENT AT THIS SPECIAL FACILITY AND WAS SO WELL LOOKED AFTER BY ALL THE STAFF ,IT WAS A HOME WHICH HAD A HAPPY FEELING TO WALK INTO NOTHING WAS A PROBLEM.CLEAN FRIENDLY ENVIROMENT, HATS OFF TO ALL THAT WORK THERE.