St Andrew's Village Ballina Reviews – Aged Care Home, NSW

St Andrew's Village Ballina Reviews – Aged Care Home, NSW | My Caring Guide

Rooms and prices

Room types at St Andrew's Village Ballina

These are room types, not confirmed vacancies. Ask the home which rooms are free right now.

Room typeSizeBathroomRefundable deposit (RAD)Daily payment (DAP)

Category 1Shared room + shared bathroom · 2 people32m² (Shared room portion 16m² )Shared$758,627$175.21 a day

Category 2Single room + shared bathroom · 1 person20m² - 22 m²Shared$810,000$187.08 a day

Category 3Single room + ensuite · 1 person20m² - 24 m²Ensuite$860,000$198.62 a day

Category 5Single room + ensuite · 1 person21m² - 25m² incl. ensuiteEnsuite$860,000$198.62 a day

Category 4Single room + ensuite · 1 person20m² - 25m² incl. ensuiteEnsuite$860,000$198.62 a day

RAD $758,627
DAP $175.21 a day
Category 1
- 2 people
- 32m² (Shared room portion 16m² )
- Shared bathroom
RAD $810,000
DAP $187.08 a day
Category 2
- 1 person
- 20m² - 22 m²
- Shared bathroom
RAD $860,000
DAP $198.62 a day
Category 3
- 1 person
- 20m² - 24 m²
- Private ensuite
RAD $860,000
DAP $198.62 a day
Category 5
- 1 person
- 21m² - 25m² incl. ensuite
- Private ensuite
RAD $860,000
DAP $198.62 a day
Category 4
- 1 person
- 20m² - 25m² incl. ensuite
- Private ensuite

Prices as the facility states them. Confirm current prices and fees with the facility.

About the home

VISION STATEMENT St Andrews Village Ballina strives to be a learning organisation that responds to the dynamic environment of aged care through responsible governance and a commitment to quality care MISSION STATEMENT St Andrews Ballina identifies and responds to the evolving care needs of the ageing individual IMAGE STATEMENT our community ~ our home OUR CHARTER St Andrews is a non-profit organisation registered under the Companies (New South Wales) Code, limited by guarantee. St Andrews is registered under the Charitable Fundraising Act, No CFN 10956 and is an approved Public Benevolent Institution. Our organisation is also approved by the Commonwealth Department of Social Services to care for the aged and disabled.

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at St Andrew's Village Ballina in the 2026 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 58% · Most of the time 33% · Some of the time 8% · Never 0%91 in 100
Do you feel safe here?Always 79% · Most of the time 21% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 42% · Most of the time 50% · Some of the time 4% · Never 4%92 in 100
Do you get the care you need?Always 71% · Most of the time 25% · Some of the time 4% · Never 0%96 in 100
Do staff know what they are doing?Always 33% · Most of the time 63% · Some of the time 4% · Never 0%96 in 100
Are you encouraged to do as much as possible for yourself?Always 71% · Most of the time 21% · Some of the time 8% · Never 0%92 in 100
Do staff explain things to you?Always 50% · Most of the time 33% · Some of the time 17% · Never 0%83 in 100
Do you like the food here?Always 21% · Most of the time 46% · Some of the time 25% · Never 8%67 in 100
Do staff follow up when you raise things with them?Always 54% · Most of the time 29% · Some of the time 13% · Never 4%83 in 100
Are staff kind and caring?Always 71% · Most of the time 29% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 67% · Most of the time 29% · Some of the time 4% · Never 0%96 in 100
How likely are you to recommend this residential aged care home to someone?92 in 100

Reviews from families and visitors4.3from 31 reviewsRead the reviews

4.3out of 5

31 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Physical environment (including cleaning)
Use of the Cafe for external training.
Food and catering

Most complaints were about

Communication and consultation
Choice and dignity (including lifestyle and activities)
Food and catering

The main improvements made were in

Staff training/skills/qualifications
Communication and consultation
Food and catering

Some reviews were originally published on Google.

31 reviews

Karen M.

14 April 2026

Caring staff took care of my mother. She was well cared for by the nurses with plenty of individual care and attention. This facility is great if you are well enough to be active. Theres lots of activities, entertainment and outings. Unfortunately my mother entered care as palliative and was too sick to participate, but she received very good nursing care and the facility was very accommodating to her needs. Residents were treated well. Spaces felt large with lots of light. There's gardens, a cafe and a hairdresser within the facility. These are easily accessible even for people who can't use a wheelchair. Mum spent a lot of time looking at the garden whilst in the coffee shop.

Sharni S.

5 February 2026

I am so incredibly grateful to the beautiful staff at St. Andrews who always seem to go above and beyond for us. They're always smiling, nothing is too much for them, forever making us feel welcome and look after the residents with so much care. I've been to other places that are no where near as lovely and it's the staff and their professionalism and gentle hearts that make it. Special mention to Tara Buggy who helped us during an incredibly stressful time recently. You are very lucky to have her on your team.

Mary M.

3 August 2025

Once a great community service, now the shame of Ballina. St Andrews 'rewards' multiple staff of 15-25 years dedicated service with REDUNDANCIES as a solution to haemhorraging funds due to long-term financial mismanagement. CEO refuses to respond to media enquiries and residents' families concerns. Corporate rot at its best.

Khan J.

26 July 2025

Rated 5 out of 5.

Alex F.

26 July 2025

Rated 2 out of 5.

Tim V.

26 July 2025

Rated 5 out of 5.

Rod N.

26 July 2025

Rated 1 out of 5.

Simone M.

26 July 2024

Rated 5 out of 5.

Jane L.

7 March 2024

I had a dreaded image of life in a nursing home. That was until my closest friend had 2 large brain bleeds and was so ‘high needs’ that she wasn’t able to be cared for in a residential setting. Since being in St Andrew’s, my perspective has changed a great deal. Staff are jovial, but highly-skilled and professional. Individual needs/preferences are extremely well catered for. Respect for patients is high on my criteria list. Most importantly, my friend feels safe, well-fed, comfortable and valued.

Bonnie R.

12 April 2023

Knowing my family are safe and cared for by friendly and professional staff is such a breath of fresh air. They put the safety, happiness and needs of their patients first, as it should be. I honestly couldn't speak highly enough of this place or the lovely staff whom work here whom also feel like family. 😊

Showing 10 of 31 reviews

Some reviews were originally published on Google.

31 reviews

Karen M.

14 April 2026

Sharni S.

5 February 2026

Mary M.

3 August 2025

Khan J.

26 July 2025

Rated 5 out of 5.

Alex F.

26 July 2025

Rated 2 out of 5.

Tim V.

26 July 2025

Rated 5 out of 5.

Rod N.

26 July 2025

Rated 1 out of 5.

Simone M.

26 July 2024

Rated 5 out of 5.

Jane L.

7 March 2024

Bonnie R.

12 April 2023

Showing 10 of 31 reviews

St Andrew's Village Ballina

At a glance

Where it does well4

Worth asking about4

Room types at St Andrew's Village Ballina

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit St Andrew's Village Ballina

Costs at St Andrew's Village Ballina

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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