119 Robertson Road, Bass Hill NSW 2197
Deposits (RAD) $425,000 to $450,000
Daily payments (DAP) $98.16 to $103.93 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Nestled in a quiet street in Sydney’s South West, our Bass Hill home provides high-quality aged care in a friendly residential environment.Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care and dementia support, with wellness programs created around your preferences. Bass Hill has spacious rooms filled with natural sunlight and a variety of social areas where residents can relax with friends and family.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Bass Hill in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Overbed table, Built in wardrobe, Bedside table, Cooling and heating, Furnished room
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
119 Robertson Road, Bass Hill NSW 2197
Visits are by arrangement with the home. Call Bolton Clarke Bass Hill to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 4 hours 9 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Bass Hill reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
119 Robertson Road, Bass Hill NSW 2197.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Just wanted to thank all the of staff for taking great care of my dad Ian Mclean while he was there in your care.The love ,care & support from the staff at Bolton Clark was the best for our dad & our family.Thank you from the bottom of our hearts A big thank you to Shler & Zahra (My dads favourite nurses) The Mclean Family ♥️
Great place that offers genuine care, attention and patience from staff on all levels. My mum had to go into care due to terminal illness and the staff have provided her with a safe haven away from home. They give her affection, make her feel seen by using her name, and some have gone out of their way to make her feel comfortable. Amazing service from those at front desk, to the carers, and nurses team. So happy to have found this place and highly recommend to anyone needing a caring environment for their loved one. Lots of activities are planned, food is great and venue always clean.
Absolutely amazing place to have a loved one looked after in every aspect of their daily lives. The food is absolutely delicious and freshly cooked by a chef daily on site. They take them out and about to all different places and cater to each resident individually as everyone is different and has different wants, needs and capabilities. Highly recommend as all the staff go above and beyond for all residents and their families. They have made us all feel like we are part of one big beautiful family. We had been to a few homes before this one and they are awful experiences so when we finally found this gem we absolutely wanted to make this part of our loved ones lifestyle.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
My Dad always said he would not go to an aged care facility and he has always had a strong will, even sometimes to the point of being obstinate. He had even shared his strategies with family of how he would avoid such a situation. So after his ACAT assessment he was approved for level 3 homecare which was hopefully how we thought we were going to manage his condition (Alzheimer’s) and hopefully comply/support his wishes. However, due to several issues and his very quickly declining condition immediate action was needed to get him into an aged facility. I felt ashamed that I did not have to time to shop around and find the best possible facility for him as I jumped at the first offer. Well nine days later after being admitted to Bass Hill Aged Care, can I say that I believe there was divine invention – all my prayers along with buckets of tears have been answered. My Dad is happy! He looks at least three (3) years younger. He is not a social person and he loves to read and enjoys his own privacy; he loves his room and he especially appreciates the caring and competent staff. His only complaint is that “they try to feed me too much”, but he does love the quality of the food and enjoys the menu. So number one, my Dad is happy! I am exceptionally happy because my Dad is happy and I am incredibly impressed with the quality of care he is receiving; I not only witness the exceptional care but they treat him so respectfully, preserving his dignity at all times, which Dad reiterates to me every time I see him. Staff, also welcome and treat me especially well. Number two, over the years I have visited many friends and family in aged care, I am also a registered health practitioner, academic and researcher who over the years have treated/worked in several health care facilities; I need to acknowledge and congratulate the Bass Hill Aged Care facility on the cleanliness of their premises, the professional care and services they provide and the governance in which the facility is managed. Thank you for the standard of care that you are providing my Dad, you cannot image the immeasurable peace of mind you give me!
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