BB
Brenton B.
26 June 2026Rated 5 out of 5.
Loading the aged care home
17 Bias Avenue, Bateau Bay NSW 2261
Deposits (RAD) $500,000 to $758,000
Daily payments (DAP) $115.48 to $175.07 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Discover the charming Bupa Bateau Bay, a modern care home set in a coastal suburb of the Central Coast, NSW. You’ll be close to the local community with neighbouring shops, parks, church, schools and transport links nearby. Outdoors, our home is surrounded by landscaped gardens, rose bushes and native Australian plants. There is a wooden deck with outdoor furniture and a courtyard with shade sails. For those with a green thumb, we have raised flower beds and veggie patches for your enjoyment. Inside, you will find communal areas and activity rooms complete with tasteful decorations, mural walls and indoor plants creating warm and welcoming spaces. Our dining room has large windows with plenty of natural light and views of the tranquil gardens. The home features a secure dementia support community for those with specialised care needs. For more information or to book a tour, please visit our website.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bupa Bateau Bay in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated April 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Bupa Bateau Bay met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Ensuite bathroom, Overbed table, Bedside table, Built in wardrobe, Furnished room
The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
17 Bias Avenue, Bateau Bay NSW 2261
Visits are by arrangement with the home. Call Bupa Bateau Bay to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 21 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bupa Bateau Bay reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
17 Bias Avenue, Bateau Bay NSW 2261.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Hi Josh i would like to congratulate you and the team who look after my father .It has been very hard for Dad in the last couple of months and youre team has made his life and in turn our lives a lot more bearable.I praise your staff for all the involvement and stage by stage process that has been implemented and the understanding of my fathers needs in these difficult times.I wouldnt want my Dad anywhere else but Bateau Bay Bupa❤️.Also i want to give a big shoutout to Subu ,Ali and Robert who have been so transparent through this whole process and so easy to deal with and kept us informed in every instance just great friendly staff who care.10/10 for me keep up the good work Bupa bateau Bay💕
My mum became a permanent resident at Bupa Bateau Bay on 17 August 2025, and I honestly cannot speak highly enough of the care and support we have received. From the very beginning, speaking with Bec about what would be best for Mum was incredibly helpful. She made Mum’s transition into aged care feel smooth and reassuring. Bec even organised for someone to show Mum around on her first day — and by the end of that day, they had become the best of friends. They now spend so much time together, which has meant the world to us. I truly cannot thank her enough for making what could have been a difficult time feel so easy and positive. I also want to sincerely thank John, the Care Manager, for guiding me through Mum’s everyday care and needs. He takes the time to explain everything in simple, clear terms, which gives me great comfort and confidence in the care Mum is receiving. All of the nursing staff are wonderful. They address residents by their first names and interact with them so warmly and happily. It feels personal, respectful and genuine. I cannot thank the team at Bupa Bateau Bay enough for the kindness and care they show every day. As you walk into the facility there is a coffee shop area which is a lovely place to catch up, mum loves to go, I would highly recommend them to anyone looking for aged care for their parents. Sandra Roby
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Showing 10 of 22 reviews