TD
Tiarna-Lee D.
13 May 2022Rated 5 out of 5.
Loading the aged care home
131 Main Road, Cardiff Heights NSW 2285
Deposit (RAD) $750,000
Daily payment (DAP) $173.22 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Groves House is a 60 bed facility for people approved for permanent residential care, including dementia. We also accommodate for Respite Care. Groves House provides for ageing in place, a practice that helps give stability and peace of mind to residents and their families. The facility is spread over 3 levels, with a secure dementia unit on the ground level. This unit has a lovely garden setting, overlooking the beautiful trees and bushland in the area. Rooms on the northern side of the facility have wonderful views to the mountains and those on the southern side look towards Lake Macquarie. All residents are accommodated in private rooms with their own ensuite bathroom and are able to enjoy the light and airy activities and lounge rooms throughout the building. An experienced team of registered nurses, carers, therapists, maintenance and domestic staff has been appointed to Groves House to provide for the needs of the residents.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Groves House in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Groves House met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Built in wardrobe, Overbed table, Cooling and heating
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
131 Main Road, Cardiff Heights NSW 2285
Visits are by arrangement with the home. Call Groves House to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 47 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Groves House reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
131 Main Road, Cardiff Heights NSW 2285.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Hopeless to get anyone on the phone ever ... how does one get to speak to loved ones, you desperately need a new comm's system. 9 x calls ... no answer ... I will persist with this poor service .. this worries me as to the level of care for in-house residents .. if one can't call them direct in today world then you are indeed archaic ... modernise your system for all us concerned friends & family ...
Rated 4 out of 5.
Rated 4 out of 5.
Nice facility overlooking the bush. Friendly staff.