Epping Grand Care Community

EPPING GRAND After realising it was time to find full time care for my wife, we looked at over 12 nursing homes in our area. We luckily found that Opal were opening a new facility at Epping, and that they still had room. This facility is absolutely outstanding! Considering that it has just been built, that it is a state of the art facility, is a give. See their website for an overview. Lounge rooms, conference areas, grand piano, BBQ facilities, pool table, reading and cinema areas and more are all to be expected of a to notch offering and of course here it's found at another level. Outstanding. The location, a short stroll to Epping Station, is super convenient if you are on or near a connected railway line. Free parking can be arranged. But given all that, it’s the Management and Staff that make this a very warm, welcoming, caring and attentive environment. From the very top down it's people driven and care focused. The kindness and respect shown to us was well beyond being just a job. It was a vocation. The carers were simply great, upbeat, warm and supportive despite my wife testing them to the limit. Every reasonable request was swiftly met, and access to senior management was totally given on a daily basis. They listen. They engage. Their GM means it when he says.. "we will look after your loved one when you no longer can." I know that for a fact. There are are few good buildings and and visually splendid structures out there, but it's the people environment that makes a care facility a great place to be cared for. And Epping Grand is just that. If you are looking for place to care for a loved one, and live in their catchment area, you would be very wise to at least ask for a visit to assess the offering for yourself. Ratings are difficult to assess especially today with all manner of fake postings happening in all areas. But rest assured you can assess that for yourself by just visiting and observing them in action. You will find that it's a good use of your time.

I had a very good experience during my aged care placement. The staff were supportive, friendly, and helpful in teaching me practical skills. I learned how to provide quality care to elderly residents, communicate respectfully, and work as part of a team. The placement helped me improve my confidence and knowledge in aged care. I am thankful for the opportunity and guidance provided by the team.

The Epping Grand Care Community is an innovative, modern and beautifully designed facility. The staff are wonderful, caring and compassionate. Sai and the whole team ensure that the residents receive excellent services in all aspects of personalised care and comfort. The dedicated team are always ready to help, provide support and assistance at all times. It’s a lovely community.

Our mother was one of the first residents to move into Epping Grand Community Care. From Day 1, the care and attention my mother has received has been outstanding. A lot was promised before we moved in - particularly as the Community was brand new. I have to say that every promise has been carried out & the standard of care remains as impressive as it was when mum arrived in early November. This transition is never easy for either the family or the new resident, but we felt supported all the way by both the admin and nursing teams. My mother is very happy in her new surroundings - the carers are prompt, kind, respectful and gentle. The admin team are always available and frequently 'on the floor'. The decor has been thoughtfully carried out - it is warm and welcoming. The chef is great - thoughtful variety and portion size.I cannot recommend highly enough.

My father moved into this nursing home in early February this year. As it is newly built, the facilities are excellent and clean. The administrative staff, nurses, and caregivers are kind and friendly. Overall, we are very satisfied.

This facility is newly built and visually very impressive. Unfortunately, the level of care does not match the standard the building suggests. The nurses’ station on one level is frequently unmanned and residents do not appear to be checked on regularly. Residents are sometimes not collected for meals if they remain in their rooms, which is very concerning for those who may not be able to advocate for themselves. If a resident becomes unwell, it can take days for a doctor to attend. There also seems to be very little engagement, compassion, or genuine interest shown toward residents by some staff. Basic care, including regular showering, cleaning of rooms etc does not appear to be consistently provided. Families place enormous trust in aged care facilities to care for their loved ones with dignity and compassion. A beautiful building means very little if the standard of care inside does not reflect those same values. No family should have to wonder if their loved one is being neglected while inside a facility that looks perfect on the outside.

The Epping Grand Care Community take great care of my father in law. Amazing caring staff. Beautiful courtyard. Great little coffee shop. Excellent food. Fantastic rooms. Highly recommended.