AV
Anna V.
26 June 2026Rated 5 out of 5.
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64-66 Norfolk Road, Epping NSW 2121
Deposits (RAD) $789,600 to $1,062,460
Daily payments (DAP) $182.37 to $245.38 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Set on an acre, Estia Health Epping, previously known as 'The Poplars', is located on a quiet residential street with onsite parking and close to public transport and the green expanse of the adjoining Epping Oval. Daily activities are tailored to residents' interests and hobbies and the home offers a hairdressing and beauty salon, library room, gym room, regular bus trips and shopping excursions. Our onsite chef and his team cook meals fresh daily, based on residents' preferences and the café offers a barista service 5 days a week. Sun filled lounge areas and a private dining room provide a place for activities and get-togethers. Outside the home, residents enjoy the outdoor games area, landscaped garden and courtyards with raised garden beds, planters or pods and a designated barbeque area.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Estia Health Epping - The Poplars in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Estia Health Epping - The Poplars met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Overbed table, Built in wardrobe, Pleasant decor, Furnished room
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
64-66 Norfolk Road, Epping NSW 2121
Visits are by arrangement with the home. Call Estia Health Epping - The Poplars to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 57 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Estia Health Epping - The Poplars reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
64-66 Norfolk Road, Epping NSW 2121.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
My mother and father entered care at Estia Health Epping after both had had bad falls. Mum died fifteen months later, while Dad has been a resident for six and a half years. He died last week at the age of 101 years. The staff have looked after and cared for them with great patience and compassion. My dad in particular, being a long term resident, was a recipient of great care, affection, and attention. The staff showed great compassion in his difficult times. His last week of life was managed with love and care. Surrounded by poplars and manicured gardens, the ambiance is restful and appropriate for the generation in care. The facility has a number of lounges, a library, and a function room that can be booked for family gatherings. We hear a lot about nursing home food in the media. My observations of food at Estia revealed a good variety of dishes, catering for all tastes and there are a number of specific dishes suited to the multicultural residents. There were special meals on celebration days and national days. The activities team led by Karen show great enthusiasm, engaging residents in a variety of pastimes from bingo to knitting circles and exercise classes. To anyone who is in the position of having to organise residential care, our family would highly recommend Estia as an ideal aged care facility.
My father-in-law Bob was in Estia for just under 6 years, and he loved it. He went in during Covid and it was a wonderful place for him. He could walk around and exercise, met new friends to talk to and debate with, and the library is huge. I reckon he probably read most of the books. The management and staff have been wonderful over those years, caring for him in a very respectful way. When he needed help, they were right there for him, and during his decline they kept us updated and got medical help as required. When we would take Bob out for the day, he would always say he was ready to go home (meaning "Estia"). Thank you to the management and staff (Sabina particularly), for the care you gave him. He would never have reached 103 without you.
Mum has been cared for here for 7 years . The staff , lifestyle Karen , Hannah & team are all wonderful . I go away a lot & I feel very comfortable with mum there & they face time us . I don’t believe there is any better in my area . More like a hotel than a nursing home . Thanking you all at Estia ( Poplars ) Epping . Dean ( Merle’s son )
Mum has recently moved into Epping home and is settling in well due to the very kind and helpful staff, enticing food and engaging daily program. Mum is enjoying a better quality of life at Estia Epping than she could at home on her own.
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