Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Mildred Symons House is located in Jannali, offering a residential setting within a well‑established local community. Anglicare residential aged care homes provide person‑centred care and accommodation, supporting residents to live with independence and dignity. Mildred Symons House is home to 127 residents, offering a mix of private and shared rooms with ensuite access. Each level includes dining, lounge and activity spaces designed to support social connection in a comfortable environment. Support for cognitive impairment is available. Anglicare is a purpose‑driven, not‑for‑profit organisation. To learn more, visit the website via the link below or call 1300 111 278.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Anglicare Mildred Symons House in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 54% · Most of the time 42% · Some of the time 4% · Never 0%96 in 100
Do you feel safe here?Always 83% · Most of the time 17% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 25% · Most of the time 63% · Some of the time 8% · Never 4%88 in 100
Do you get the care you need?Always 79% · Most of the time 13% · Some of the time 8% · Never 0%92 in 100
Do staff know what they are doing?Always 33% · Most of the time 50% · Some of the time 17% · Never 0%83 in 100
Are you encouraged to do as much as possible for yourself?Always 75% · Most of the time 17% · Some of the time 0% · Never 8%92 in 100
Do staff explain things to you?Always 42% · Most of the time 38% · Some of the time 13% · Never 8%80 in 100
Do you like the food here?Always 21% · Most of the time 38% · Some of the time 33% · Never 8%59 in 100
Do staff follow up when you raise things with them?Always 54% · Most of the time 25% · Some of the time 21% · Never 0%79 in 100
Are staff kind and caring?Always 54% · Most of the time 42% · Some of the time 4% · Never 0%96 in 100
Do you have a say in your daily activities?Always 79% · Most of the time 17% · Some of the time 4% · Never 0%96 in 100
How likely are you to recommend this residential aged care home to someone?84 in 100
Reviews from families and visitors4.1★from 20 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Assessment and implementation (including care management)
Food and catering
Leadership and Management
Most complaints were about
Physical environment (including cleaning)
Assessment and implementation (including care management)
Food and catering
The main improvements made were in
Clinical care
Communication and consultation
Choice and dignity (including lifestyle and activities)
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
3 out of 5Acceptable
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated March 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
5 out of 5Excellent
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Anglicare Mildred Symons House met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Dementia and memory support
Food
Breakfast, lunch and dinner are cooked fresh, and 68% of food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$15Average home$16
Facilities
Lounge areas
Dining rooms
Activities room
Activities and entertainment
Lockable storage
TV in room
Chapel
Gazebo
Library
TV room
Cafe or restaurant
Gardens and landscaping
Herb or vegetable garden
Patios verandahs and balconies
Electric bed
Nurse call system
Wheelchair access
Security
Laundry service
In the rooms: Bedside table, Overbed table, Built in wardrobe, Ensuite bathroom
Agnosticism, Anglican, Anglican Church of Australia, Atheism, Baptist, Buddhism, Catholic, Christian, Churches of Christ, Eastern Orthodox, Hinduism, Islam, Jehovah's Witnesses, Judaism, Latter-day Saints, Lutheran, No religion, Oriental Orthodox, Other Christian, Other Protestant, Pentecostal, Presbyterian and Reformed, Salvation Army, Seventh-day Adventist, Uniting Church faith · The organisation that runs this home reports inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Anglicare Mildred Symons House
Address 15 Lenna Place, Jannali NSW 2226
Visits are by arrangement with the home. Call Anglicare Mildred Symons House to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices2 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss3 in 100Fewer than the national figure
Residents who had a fallFalls and major injury29 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury2 in 100About the same as the national figure
Residents taking 9 or more medicinesMedicines32 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines3 in 100Fewer than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers233 minutes · target 227
6 minutes above its target
Care from registered nurses47 minutes · target 45
2 minutes above its target
That’s 3 hours 53 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Anglicare Mildred Symons House reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
Mum moved into Mildred Symons six months ago and loves it! The staff are amazing and wonderful- incredibly genuine, kind and compassionate. Communication is excellent, with the team always keeping us updated and always making themselves available. The Lifestyle Program and team are outstanding and full of fun activities. The facility itself is spotless and well maintained and Mum enjoys the fresh, tasty meals cooked on-site. We could not have asked for a better home!
GM
Greg M.
22 October 2025
Rated 5 out of 5.
NR
Natalia R.
26 July 2025
Rated 5 out of 5.
SK
Sachin K.
26 July 2025
Rated 5 out of 5.
AS
Aneesa S.
26 July 2024
Rated 5 out of 5.
AH
Aayush H.
26 July 2024
Rated 5 out of 5.
SB
S B.
4 February 2024
Extremely old furniture , urgently needs refurbishment. Tired, run down, lacking in basic facilities.
KM
Kristine M.
24 December 2023
Two years in a row,they recked christmas. They didn't check if people coming in had covid or not. Now for two years in a row ,they got covid and cannot enjoy christmas with dad. Thanks very much