RB
Rachna B.
22 July 2026Rated 1 out of 5.
Loading the aged care home
1-25 Acacia Road, Kirrawee NSW 2232
Deposits (RAD) $420,000 to $1,120,000
Daily payments (DAP) $97 to $258.67 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
IRT Thomas Holt Kirrawee Aged Care Centre offers professional personalised care in modern surroundings. Choose from a range of private ensuite rooms, or experience specialised dementia care in a secure environment at Jacaranda, Flametree or Roden Cutler House. Our experienced staff are on hand 24/7 ensuring you're comfortable and well cared for. IRT Thomas Holt Kirrawee is located in a relaxing setting in the suburb of Kirrawee, nestled on the banks of Oyster Creek and overlooking Sydney Sandstone Gully Forest. IRT has been caring for older Australians for 50 years. Experience professional care and a connected lifestyle in a community you'll feel proud to call home. For more information please download our brochure, visit our website irt.org.au/kirrawee-acc or contact us today on 134 478.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at IRT Thomas Holt Kirrawee in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated February 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. IRT Thomas Holt Kirrawee met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Built in wardrobe, Overbed table, Furnished room, Pleasant decor, Bedside table, Cooling and heating, Ensuite bathroom
Visit
Address
1-25 Acacia Road, Kirrawee NSW 2232
Visits are by arrangement with the home. Call IRT Thomas Holt Kirrawee to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 55 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. IRT Thomas Holt Kirrawee reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
1-25 Acacia Road, Kirrawee NSW 2232.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 1 out of 5.
My mother died here and they didn’t even have the decency to contact me even after she passed. I called them a month after she passed, still unaware as I live interstate, and asked to speak to her treating Doctor. I was told they would call back. They never did. I didn’t find out she passed until I received a call from the government executor of her will. Don’t send your loved ones here. My father’s nursing home in another state had the decency to call me during Covid times so that I could be there with him before he passed. Just think about this if you put your trust in them to care for a loved one. Rather than reaching out to me now to apologize all you can do is ask me to contact you and fill out a form. Typical. Any ethical business would have been on the phone calling me personally. Let this be a lesson for anyone considering using this business.
My mother was here for several years, I would see my mother every night ant sit beside her bed , feed her dinner, make sure she had everything she needed, a new ceo came Alexander zummit, things changed, no records of when or if my mother had food, my mother ended up in hospital , dehydrated, undernourished, lung and chest issues, my mother passed away. The frustration and stress I went through while my mother was there was unexceptionable, the endurance I when through seeing my mother go through I wouldn’t wish on any human being.
Rated 1 out of 5.
This place is below average. They do the basics but do not speak to the residents like a human being. My 102 year old Mum said "dogs are better treated". I have tried calling and calling about my parents issues which falls on deaf ears or they just do not answer the phone!!! They don't care for their patients. It's all about money. Think twice on putting yr loved one in this less than adequate facility.
Rated 1 out of 5.
I originally gave IRT a five star rating when both my 102 year old parents came... Since then 7 months later... My father is living in a bug infested room and his beautiful jumpers come back the size of a toddler, The care staff DON'T care. There is zero communication between us, we are paying a fortune for this no care facility. Really... There is a bug catcher in Dad's room!! We are also paying a extra service fee, for what? We pay for everything! No physio,no haircuts,no outings,no podiatrist??? Look very carefully if you are considering IRT.
Rated 5 out of 5.
Rated 3 out of 5.
Rated 5 out of 5.
Showing 10 of 38 reviews