Anglicare Newmarch House

I sincerely thank all the staff at Newmarch House for their assistance in settling my mother, Noeleen, into residential care. It was a very difficult time for Mum and the family. Suffering from moderate dementia, Mum was very resistant to going into care. The Manager, Dulan, the pastoral carers, the nurses, the carers, cleaners and maintenance staff all provided professional and caring advice and assistance during the difficult time settling Mum into permanent care. After a couple of months, Mum is now very happy at Newmarch House. This is a huge relief for our family. We are very happy with the facilities at Newmarch, the resident activities and the ongoing care provided by all staff. Mum is now healthier and happier than she was before moving to Newmarch. Thank you one and all.

I have been very happy with the care my mother has received throughout her stay at Newmarch House. The staff are very welcoming, kind and caring often going above and beyond to look after Mum. I'd highly recommend them to anyone.

My mother has been a residence since 2016 and we experienced the COVID quarantine. In 2021 my step father also became a resident at Newmarch House. I am very blessed and privileged that my parents have a wonderful home with other residents and staff as family at Newmarch House.

Our mum, Gwendoline Johnson, was a resident at Newmarch House for just over 3 years. In every gesture, we saw genuine respect and care given to our mum from the staff at Newmarch House. The staff were a source of comfort and strength to the family. Their gentle presence, unwavering attentiveness, and heartfelt compassion brought light to some of our most difficult days. One of the most special moments to our mum’s quality of life at Newmarch House was the fortnightly visits from the music man, Pete. It was something our mum look forward to as she loved to sing. In her final days, Mum was not alone. She was held with warmth, grace, and humanity. For that, we will be forever grateful. Thank you, from the bottom of our hearts, to everyone at Newmarch House.

We are so grateful for the wonderful care my mother received at Newmarch House until her passing. The staff were consistently kind, compassionate, and attentive — it was clear that they genuinely cared for the residents and treated each person with dignity and respect. What truly stood out was how residents were really seen as individuals. The activities provided were meaningful and engaging, and helped create a real sense of community and purpose. The nursing staff and carers at Newmarch House went above and beyond, not only in their professional care, but in the warmth and kindness they showed every day. Our family felt supported and reassured throughout Mum’s time there, especially in her final days. Thank you to everyone at Newmarch House for the exceptional care and for helping to make Mum’s final chapter one filled with comfort and dignity. We will always be grateful.

My brother has been a resident of Newmarch for about 18 months now. It was a very big decision, but it was definitely the right one. He called it home, right from the very beginning. His room is great. The staff have been wonderful and friendly, and we feel happy and confident that he is being well cared for. There are a lot of things for the residents to get involved in, if they choose to do so. Whenever there is an issue to be addressed, we have found it has been taken seriously, there is transparency from the management, and appropriate action taken. The manager, Dulan, and the other staff there, seem to do a lot of work towards the residents' care and comfort, and the nursing staff are also to be applauded for their care. I would definitely recommend Newmarch to anyone who is considering an advanced care facility.

There is a life giving spirit of love, care and compassion amongst staff in Newmarch House that is very rare to find in aged care. My parents have been here since Feb this year and both require intensive support. I have found the residential manager, Dulan, to be very responsive, open and transparent. Under his leadership, the staff are respectful and open to our requests & suggestions - so that a genuine partnership of care emerges over time. Our family always feels at ease when visiting and are at peace knowing my parents are not only receiving a high level of care, but are surrounded by a loving team of nurses, carers, pastoral workers and support staff. I highly recommend Newmarch House and thank all the staff for bringing Anglicare’s Christian values & spirit to life in their day to day interactions with residents, families and fellow staff members. God bless your work.