Governor Phillip Manor Reviews – Aged Care Home in Penrith, NSW

Governor Phillip Manor Reviews – Aged Care Home in Penrith, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Governor Phillip Manor in the 2026 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 94% · Most of the time 0% · Some of the time 6% · Never 0%94 in 100
Do you feel safe here?Always 81% · Most of the time 6% · Some of the time 6% · Never 6%87 in 100
Is this place well run?Always 50% · Most of the time 31% · Some of the time 19% · Never 0%81 in 100
Do you get the care you need?Always 69% · Most of the time 19% · Some of the time 6% · Never 6%88 in 100
Do staff know what they are doing?Always 44% · Most of the time 25% · Some of the time 31% · Never 0%69 in 100
Are you encouraged to do as much as possible for yourself?Always 81% · Most of the time 6% · Some of the time 6% · Never 6%87 in 100
Do staff explain things to you?Always 50% · Most of the time 25% · Some of the time 25% · Never 0%75 in 100
Do you like the food here?Always 31% · Most of the time 38% · Some of the time 25% · Never 6%69 in 100
Do staff follow up when you raise things with them?Always 31% · Most of the time 50% · Some of the time 6% · Never 13%81 in 100
Are staff kind and caring?Always 81% · Most of the time 13% · Some of the time 6% · Never 0%94 in 100
Do you have a say in your daily activities?Always 81% · Most of the time 6% · Some of the time 6% · Never 6%87 in 100
How likely are you to recommend this residential aged care home to someone?94 in 100

Reviews from families and visitors2.8from 4 reviewsRead the reviews

2.8out of 5

4 ratings

Some reviews were originally published on Google.

4 reviews

Jee K.

23 May 2026

Extremely disappointed with the current management at RSL LifeCare – Governor Phillip Manor. Over the past year, the overall atmosphere and quality of the facility seem to have declined significantly. Communication with families, service standards, staff responsiveness, and overall morale have noticeably worsened. Many of the experienced and genuinely good staff members who once made this place feel welcoming have left or transferred elsewhere. It’s sad to see a facility that was once known for its positive environment change this much. Hope senior leadership takes these concerns seriously and focuses on improving management standards to better support both staff and resident care.

Bernadette R.

25 December 2025

Do not send your loved one’s unless you want them to die my grand parents was never taken care of do not send them here

Cathryn C.

8 January 2023

Residents are wonderful. Staff do really try to ensure a high standard of care.

Patricia S.

21 July 2021

Rated 4 out of 5.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Staff behaviour/conduct
Personal care
Food and catering

Most complaints were about

Food and catering
Clinical care
Physical environment (including cleaning)

The main improvements made were in

Medication management
Staff training/skills/qualifications
Goods and equipment (including technology)

Governor Phillip Manor

At a glance

Where it does well5

Worth asking about6

Room types at Governor Phillip Manor

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Governor Phillip Manor

Costs at Governor Phillip Manor

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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