Southern Cross Care Thornton Park Reviews – Aged Care Home in Penrith, NSW

Southern Cross Care Thornton Park Reviews – Aged Care Home in Penrith, NSW | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Southern Cross Care Thornton Park in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 84% · Most of the time 11% · Some of the time 5% · Never 0%95 in 100
Do you feel safe here?Always 79% · Most of the time 11% · Some of the time 11% · Never 0%90 in 100
Is this place well run?Always 42% · Most of the time 47% · Some of the time 11% · Never 0%89 in 100
Do you get the care you need?Always 58% · Most of the time 37% · Some of the time 5% · Never 0%95 in 100
Do staff know what they are doing?Always 37% · Most of the time 58% · Some of the time 5% · Never 0%95 in 100
Are you encouraged to do as much as possible for yourself?Always 68% · Most of the time 21% · Some of the time 5% · Never 5%89 in 100
Do staff explain things to you?Always 42% · Most of the time 37% · Some of the time 21% · Never 0%79 in 100
Do you like the food here?Always 21% · Most of the time 47% · Some of the time 26% · Never 5%68 in 100
Do staff follow up when you raise things with them?Always 26% · Most of the time 47% · Some of the time 16% · Never 11%73 in 100
Are staff kind and caring?Always 58% · Most of the time 32% · Some of the time 11% · Never 0%90 in 100
Do you have a say in your daily activities?Always 79% · Most of the time 11% · Some of the time 0% · Never 11%90 in 100
How likely are you to recommend this residential aged care home to someone?84 in 100

Reviews from families and visitors1.0from 1 reviewRead the reviews

1.0out of 5

1 rating

Some reviews were originally published on Google.

1 review

Alyssa A.

20 January 2024

Where do I start. I would never put a love one in this place. My poor mum was treated so bad. I wanted her out of there but my hands were tied because she made her son in charge. My poor mother end up, dying in there, alone, and that was not her wish. Please look careful when putting a love one in care. Wasn’t sure how to apply to your message saying that my mother was not there yes she was she died on 5 November, and I am still distraught and always will be. If you want me to keep on going with this review I will. Your place didn’t care for her like she deserved to be taken care for. Would you like me to give you example ? My name is Heidi my mum was Martha Why would I get in touch with you ? Can’t bring her back. Can’t treat her like should’ve been treated my mum is gone

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Food and catering
Palliative/End of life care
Choice and dignity (including lifestyle and activities)

Most complaints were about

Food and catering
Clinical care
Physical environment (including cleaning)

The main improvements made were in

Food and catering
Physical environment (including cleaning)
Clinical care

Southern Cross Care Thornton Park

At a glance

Where it does well5

Worth asking about3

Room types at Southern Cross Care Thornton Park

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Southern Cross Care Thornton Park

Costs at Southern Cross Care Thornton Park

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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