My parents inlaw have been living in Bupa North Rocks for almost one and a half years now. During this time, I found that all the staff, including management are very friendly and supportive. No matter what problems or issues we have, they always help with a smile on their face. Also, there is a diverse range of culture in this place. So, they would celebrate Chinese New Year, Christmas, Easter, Festival of Lights etc etc. So, the elderly would not feel that they miss out on these festivals. Their medical treatment is good as well. There is a doctor who comes regularly to see them and after hours doctor will come if needed. Otherwise, they will arrange for hospital visit. Westmead hospital is close by and is a good hospital. They treated my inlaws well each time. I only give a 4 star because I think they can always improve on something. Also, I was pleasantly surprised that they have an onsite Therapist that can help with massage and exercise after a physio has prescribed a certain treatment. It certainly is helpful.
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