R(
Ruby (.
12 July 2026Rated 1 out of 5.
Loading the aged care home
23 Prindle Street, Oatlands NSW 2117
Deposits (RAD) $795,000 to $1,295,000
Daily payments (DAP) $183.61 to $299.09 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
Do you manage this provider?
Claim this profile to manage details, respond to reviews, and access provider tools.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Built March 2018 - 110 luxurious single rooms with a private ensuite - 5-star hotel amenities, including a movie theatre and hair salon - Permanent and dementia accommodation - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Oatlands in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Oatlands met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
23 Prindle Street, Oatlands NSW 2117
Visits are by arrangement with the home. Call Arcare Oatlands to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 38 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Oatlands reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
23 Prindle Street, Oatlands NSW 2117.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 1 out of 5.
My mother in law has been in Arcare for about 3 years now. We are all very happy with the care provided by all the staff. From the time you walk in the front doors you are greeted warmly, especially Alison from the cafe. The place is always clean and the gardens beautiful. The maintenance staff are friendly and the cleaners always smiling. All the staff employed are welcoming and caring. I know there are many employees but our contact is mainly with our mum’s carers, in particular Srijana, who always makes Dawn look beautiful. Wendy, Srijana and Anna,the nurses, who are thorough and personable. Finally, Manisha who manages the nursing staff who does a wonderful job. We quite often pop our head into her office to have a chat and we never feel like we are interrupting what I know is a busy position. I would not hesitate to recommend this facility to anyone who wants their loved one looked after well.
Mum has been cared for so beautifully by all in Stephenson, whilst she has been travelling the road of increasing dementia for the last seven years. Thank you to all - staff and residents - who greet her so warmly, every day, like you would greet your own mother or sister. You are very kind, and it always encourages me, because you are happy to give your time and attention to her. Mum can't respond as she once could, but I know she still receives your love, and it makes a huge difference to her, and to us as family and friends, to witness your ongoing care. ❤️
My father John has been in Arcare Oatlands for the past two and a half years after being illness separated from mum. It was very difficult for dad and the family to be apart but the staff at Arcare made us all very welcome and comfortable. We would like to thank Manisha (clinical lead), the Nurses and Carers for their professionalism and to Manisha for always having her door open as well as her heart, she is so caring and compassionate!
would like to thank Arcare Oatlands for ongoing exceptional care that is being provided to my mother for the last 16 months. The team led by Manisha (clinical lead) and her nurses and carers and many staff members who makes sure my mother is happy and comfortable. Her medications are administered on time every time every day. The facility is like a 5 Star resort style aged care with coffee shop and large outdoor garden area to enjoy with friends, family or just by yourself. Also, indoor activity areas with multiple seating and lounge areas to relax and huge entertainment for all to enjoy. Manisha continually communicates with me to let me know of any updates. I've highly recommended Arcare to my friends and family and any person who are interested in age care in the past and will in the future as well.
Rated 5 out of 5.
I would like to thank Arcare Oatlands for their exceptional ongoing care of both my parents for the last 2 years. The team led by Manisha (clinical lead) have provided extremely compassionate and loving care and have always communicated well to our family. They have a staff of nurses, physiotherapists and carers that adapt care to my parents changing care needs. I also thank the activities co-ordinator, Dwayne for his endless enthusiasm.
Rated 5 out of 5.
Arcare Oatlands is the most beautiful place for your loved one. Highly recommend it 🙌 My dad recently spent the last 18 months of his life here. The staff were absolutely amazing. Manisha and her team are the most caring and generous people. My dad told me on multiple occasions he was happy and settled there and didn't want to leave. This gave me so much comfort. I love that they had a coffee shop downstairs with an outdoor area. This made visiting really enjoyable. Best nursing home in Sydney. Thank you
My mum Joy was a beloved resident at Arcare in Oatlands. Mum entered Care on 1 September 23 until her death three weeks ago on 16 July 2025. As an only child I had cared for my mother up until she was 98 years old and the thought of putting Mum ❤️ into Age Care was scary. However the moment we step foot into Arcare these feelings of doubt were absolutely a thing of the past the staff at Arcare was out of this world, the facilities is five star Plus. I actually cannot thank them enough, particularly in the last three weeks of Mum ❤️‘s life, the care she received was Superior, the team treated Mum with dignity and respect and the support they showed us was unwavering. We will miss all of the staff very much. We highly recommend Arcare Oatlands.
Showing 10 of 31 reviews