Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located in Greater Western Sydney, our Pendle Hill home provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care, with wellness programs created around your preferences. With so much space to relax and enjoy community life, Pendle Hill hosts regular social events with the local community and entertainment.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Pendle Hill in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 62% · Most of the time 38% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 54% · Most of the time 23% · Some of the time 23% · Never 0%77 in 100
Do you get the care you need?Always 77% · Most of the time 8% · Some of the time 15% · Never 0%85 in 100
Do staff know what they are doing?Always 54% · Most of the time 23% · Some of the time 23% · Never 0%77 in 100
Are you encouraged to do as much as possible for yourself?Always 77% · Most of the time 23% · Some of the time 0% · Never 0%100 in 100
Do staff explain things to you?Always 77% · Most of the time 8% · Some of the time 15% · Never 0%85 in 100
Do you like the food here?Always 38% · Most of the time 15% · Some of the time 46% · Never 0%53 in 100
Do staff follow up when you raise things with them?Always 62% · Most of the time 23% · Some of the time 15% · Never 0%85 in 100
Are staff kind and caring?Always 69% · Most of the time 8% · Some of the time 23% · Never 0%77 in 100
Do you have a say in your daily activities?Always 85% · Most of the time 0% · Some of the time 8% · Never 8%85 in 100
How likely are you to recommend this residential aged care home to someone?85 in 100
Reviews from families and visitors4.2★from 18 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Food and catering
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Most complaints were about
Choice and dignity (including lifestyle and activities)
Clinical care
Food and catering
The main improvements made were in
Choice and dignity (including lifestyle and activities)
Clinical care
Food and catering
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
3 out of 5Acceptable
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
4 out of 5Good
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Pendle Hill met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $13 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$13Average home$16
Facilities
Security
Leisure facilities
Activities room
Lifestyle activities
Activities and entertainment
Music
Shared bathroom
Gazebo
Lounge areas
TV in room
In the rooms: Cooling and heating, Overbed table, Ensuite bathroom
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Pendle Hill
Address 2 Wyena Road, Pendle Hill NSW 2145
Visits are by arrangement with the home. Call Bolton Clarke Pendle Hill to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100Fewer than the national figure
Residents with a restrictive practiceRestrictive practices2 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss7 in 100Fewer than the national figure
Residents who had a fallFalls and major injury23 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines44 in 100More than the national figure
Residents given an antipsychotic medicineMedicines19 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers227 minutes · target 222
5 minutes above its target
Care from registered nurses47 minutes · target 45
2 minutes above its target
That’s 3 hours 47 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Pendle Hill reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
Terrible aged care. There is no secure dementia unit, so severely demented residents enter other residents rooms constantly, fight and bully other residents, and made life a misery for my mother and other more cognitive residents. The RNs and care staff speak constantly in languages other than English, and show no care or empathy for the residents. The food is barely edible, and management is non existent, and do absolutely nothing to answer your questions or concerns. If you want crappy dirty shared rooms and bathrooms for your loved one, along with a distinct lack of human decency, then this is the place for you. It should be shut down. I am so glad I moved my mum to a non Bolton Clarke aged care after a month.
WN
Walter N.
14 August 2025
I want to thank the staff at Bolton Clarke at Pendle Hill for the care they provided to my Late mother, She was at the facility for approx 9 years , A special Thank you to Sandra one of the RNs , a caring and professional person, Thank you
PB
Prabha B.
26 July 2025
Rated 5 out of 5.
UR
Umaima R.
21 July 2025
Nice
I
Iw
26 November 2024
I had two relatives with quite different needs stay at Pendle Hill over nine years. The care was excellent. This is not just casual feedback, I will explain why. My impression is that the systems at Pendle were well designed and implemented, with the result that there was constant but not intrusive monitoring of vulnerable residents. The staff were always skilled, respectful and calm. Staff retention seemed high, so that my relatives were looked after by people who really understood their needs over a very long time. There was some turnover in senior management, but this never affected care quality, which I think may be due to the quality of the established systems and staffing. Pendle Hill may be humble in appearance, but I am truly thankful that my relatives found a home there.
PD
Partha D.
26 July 2023
Rated 5 out of 5.
GV
Gayatri V.
26 July 2021
Rated 5 out of 5.
MJ
Mandy J.
3 September 2020
Great facility with home style cooking and person centred care
SS
Sanu S.
26 July 2020
Rated 5 out of 5.
BV
Bo V.
9 September 2018
Visiting your loved ones, and to witness the staff on how they treat the residents with no respect, where is the dignity and empathy to the residents? The food being served to the elderly is appalling! No wonder the residents are loosing weight because they can't consume the food they are given. Entree being served as main meal terrible. Really SAD to see this. Management need to resolve the issue and retrain their AIN on respect, dignity and privacy. Absolutely disgusting.
