Springwood Greens Care Community

Although we did not need to proceed with a room, I wanted to acknowledge the wonderful experience we had dealing with Springwood Greens throughout the admissions process. From the beginning, Simone was incredibly kind, compassionate, honest and supportive during what was a very emotional and overwhelming time for our family. She consistently communicated clearly, answered all of our questions patiently and genuinely appeared to care about achieving the best outcome for Dad. The environment at Springwood Greens appeared clean, organised and professionally run, and I was very grateful for the respect and understanding shown to our family throughout the process. Thank you again to Simone and the team for all of your assistance and care.

My Mum went in for 6 weeks of respite. The staff and nurses were so accommodating and helpful and went above and beyond to help during her stay. She loved the food and lovely gardens on the grounds too.

The staff are absolutely exceptional. Both of my parents have complex needs and have been residents for the past 4+ years. This obviously also included during Covid and as difficult as it was to have parents in care during COVID, it was an absolute weight off my shoulders to know they were looked after and well cared for. As my parents’ health has declined, they have been given exceptional care and I have been informed every step of the way. All staff (from front desk, to manager, to RNs, to Kerrie and her team who organise activities and general care, to the people who provide meals or afternoon tea, to people who do the laundry etc) ALWAYS make me feel welcome me as a visitor and show genuine care and compassion to my parents. I also look and notice they extend this same care and compassion to other residents in the facility at all times, whether they have a relative there to witness it or not. They organised a big celebration for my mother’s 80th birthday and an amazing cake and flowers for my parents’ 60th wedding anniversary, without me even needing to tell them it was coming up. The job the staff do is incredibly challenging, but so important and I hope the staff know how genuinely they are appreciated for what they do and who they are.

I would like to thank Robert, Leslie, Chloe, Simone, Kerry and their teams for the care shown to my mother while she was a resident at Springwood Greens. Mum was always happy and the staff ensured that her last days were comfortable and respectful. Mum was a resident for 8 years and since Robert became Manager we noticed an improvement in staff moral. Robert is approachable, empathic and caring to both residents and their families. The facility has been there quite a while which is evident by the lovely gardens and the building has recently undergone renovations which has freshened up the place. It was nice to have Mum close to family so we could visit easily.

My Mother has been a resident for a few years now. At the age of 101 she is verfy well cared for. I cannot fault the staff at all, they are all very caring. The building might not be as new and fancy as some of the nursing homes, but its the staff that count.

My 87 year old mother is here for respite care. Very happy with the choice. Clean, lovely people and great food. The chef esp7is a very friendly lovely fellow.

Having the opportunity to write this review, I believe that there has been a significant management culture shift in the last 3 years. The culture appears to have moved to a more financially driven culture for profit first rather than the residents coming first. Consistent staff turnover. Staff numbers 'V' resident numbers consistently sees staff rushing to try to meet immediate residents needs with no time for any real personal care. No plans of action for staff retention or staff incentives when that question is raised. It must be noted that the staff there are a credit to the company and no doubt do their absolute best within their available resources.