Moran Sylvania

Moran Aged Care Sylvania — a big heart felt thank you. I’d like to express my sincere gratitude to the entire team for the exceptional care and support you provided to my mum, Elza, and to our family during her transition into care. From the very first phone call, to meeting Marlena for a tour, and the help with paperwork and My Aged Care processes with Lisa, the experience was professional, compassionate, and reassuring. The follow-up, personalisation, and attention to detail made us feel we had absolutely made the right decision. A special thank you to all the staff involved in Mum’s day-to-day care—those helping her eat well and stay comfortable, as well as the physiotherapists, nursing, and medical staff who ensured she was safe and well supported. We also really appreciated the friendly greetings at each visit, and the updates and phone calls when challenges arose. Thank you from me and my whole family for your care, kindness, and excellence. Moran is a facility we genuinely felt comfortable visiting and spending time in with Mum, and we are grateful she was in such good hands. If you’re looking for a place to care for an elderly family member, I would strongly recommend considering Moran Aged Care Sylvania. Best Regards John Sullivan

When looking for an aged care facility for a 4week respite period for my elderly, broken dad, I naturally scanned the Google reviews. (Though this is a far more important decision than choosing a restaurant or hotel.) To those people who have had a negative experience, if this is a true account, I am sorry this was your experience. This has not been mine. I cannot praise & thank all the staff at Moran Sylvania enough. From my first meeting with Lisa (admissions coordinator), I felt completely at ease & confident in my decision. Her kindness, respect & calm shown towards my father, sister & myself has been very reassuring at a very difficult time. Mandy (maintenance & room manager) was more than helpful & caring in ensuring my father was comfortable. Marlena (general manager) Sandy & her team at reception, Pratima ( clinical care coordinator), Penny (activities coordinator), all the valuable, amazing nursing & catering staff, thank you. Sadly my father has returned to Moran Sylvania as a permanent resident. Again, Lisa, Mandy & all the staff have gone above & beyond in making this as easy as possible. It is a very hard decision to make, but knowing he will be looked after in such a professional, respectful & caring manner, makes it a lot easier. Thankyou.

I would like to thank Lorraine. Melody and the team on the 2nd floor for the wonderful and caring way they have looked after my father over the last 3 years. I am so grateful for the regular communication, high care, and going out of their way to look after my father, who has challenging health needs. If you're after a wonderful modern aged care facility, Morans at Sylvania is a first-class aged care facility. Highly recommend. :). Nigel Bairstow

When our mum admitted to Moran Sylvania last year we were blown away by the kindness shown to Mum and the overwhelming support provided to us her family. This was such a difficult time for us and we felt reassured every step of the way. From the moment we met the Admissions Coordinator we knew everything would be OK. She was so kind, thoughtful and giving and together with the Nurses and Carers they made the transition of putting our mum into care so much easier. We consider our mum and ourselves very lucky to have secured a place in this wonderful facility. Ongoing, the care mum receives is excellent and we get regular updates, attend care conferences, receive phone calls and general communications and we are appreciative of it all. Mum is really settled, participates in everything that interests her and enjoys the outdoor spaces. Thank you to everyone at Moran Sylvania for caring for our lovely Mum, we can’t express our gratitude enough

Just attended the opening of Streetscapes by Simon McGrath exhibition at the Moran Gallery. A lovely way to spend a few hours this afternoon, chatted to the Hazelhurst team, representatives from Sutherland Shire Council, listened to Simon talking about his art and his inspiration. I also got to enjoy a glass of bubbles and a catch up with some of the residents. So good to see Moran Health Care Group, Managing Director Peter Moran enjoying the exhibition with his Mum, the very talented artist Mrs Greta Moran. Thank you Moran Sylvania 10/10

The support my family have received from Moran Sylvania has been and continues to be excellent and professional. The team are approachable and responsive at all levels and have proactively worked with us to make our dads life the best it can be. We have been have supported to make the small things happen too which has been so important. At Christmas, the physio educated us on Dad’s mobility explaining aspects of transferring to and from our car and assisted us to ensure that we could still enjoy our family Christmas traditions enabling Dad to join us at Home. We been encouraged to celebrate and enjoy important family occasions at Moran Sylvania and the private courtyard area direct accessed by Dads room has meant that we can all attend. The communication is excellent, we appreciate the updates, both clinical and general and feel that we are heard, our opinions are considered (including Dads) and that dad is cared for with respect and kindness.

This place literally doesn’t help there residents at all they leave them to die and fend for themselves gasping for air when they’re unwell, this facility should be shut down. The response from the general manger is always a lie to cover there medical mistakes they change patients medication and they don’t inform the patients next of kin about changes or anything once there love ones pass away the contact the next of kin asking them they want to pay there last respects is this facility kidding themselves. I don’t disagree with these last reviews this place deserves- 5 stars all they care about is obtaining patients properties for being looked after so they can earn interest and make money neglecting patient care and keeping the patient from not having medical treatment from day dot this is very appalling to say the least. If you offer your property prior to entering the facility is what they like so they can make interest and than only return your deposit back the labour government needs to realise that nursing homes are profit makers they need to start and make non profit nursing homes for the aging population from the management team to staff they need to start to realise that they too will get OLD AND FRAIL AND REQUIRE ASSISTANCE UNTIL THEY ARE AWARE THEY NEED ASSISTANCE THEY WILL ONLY LOOK YO MAKE MONEY FOR THE COMPANY AND NOTHING ELESE every senior resident are treated as a number and not an actual human being with a lot of health issues and do require instant care that there loved ones are unable to provide at home and the need to enter a facility but in actual fact your better off keeping them in there own environment and home they worked hard for and organise in home care with nurses and carers that are trained and prefer to work privately as actual nurses and carers they your loved ones will get better treated by private agencies than working for an actual organisation. The nurses and carers will actually provide one on one care which you know your loved one’s will receive and they’ll be more happy and less frail. This place should be ashamed at themselves for putting frail patients with neglect and no care.

Very disappointed in our last experience My father was given ban to never return for his disruptive behaviour - yet seeing his health condition on collection we were quick realise why he was disruptive he was clearly in pain!!!! 😡 Experiencing acute constipation, UTI, and inflamed & raw crouch - heartbreaking ❤️‍🩹