Arcare Warners Bay

We just placed a family member into Arcare Warners Bay- the staff is incredible- loving and caring Sharon was so helpful and made the journey so easy and explained what was happening on every step - thankyou everyone - would give u 10 stars if possible ✨️

Having lived at Warners Bay we watched with interest as Arcare was constructed,so as the need arose some months later an inspection of the interior and surrounds was equally impressive. Sharon was on hand to help guide through the maze of paperwork, and presto Uncle Geoff (93 old) was able to be admitted. He is just settling in now after being active. He talks fondly of the staff who attend to him and the quality of the meals. We’re happy with our choice, and many thanks to Sharon and staff..

After looking at a few aged care facilities around Lake Macquarie & Newcastle, stepping into Arcare Warners Bay was such a breath of fresh air. From the very beginning, Sharon and the whole team made us feel welcome and supported. They’ve been so kind, professional, and genuinely caring — it’s clear they are truly invested in my mum’s wellbeing. The place itself is beautiful, modern, and thoughtfully set up, but what really stands out is the warmth and friendliness of the staff there. We feel so grateful knowing Mum is in such good hands.

I have both my parents at Arcare Warner’s Bay My first encounter was with Robyn the lovely receptionist. There aren’t many questions Robyn can not answer She is always there with a friendly smile and always happy to help with anything. She made me an appointment with Sharon Wells. I was scared, nervous about what was to come. As soon as I meet Sharon and sat down to chat all my worries were resolved. Sharon made me feel so welcomed and reassured me that everything would be ok. Sharon made the transition into Arcare so much easier for my parents and myself. No matter how many emails or phone calls I made to her she would always be available to answer my questions and concerns, Sharon made all my worries disappear. Still to this day she is always smiling and greeting everyone as if they were family. She is one incredible person. The care staff are amazing the food is 5 star. The food service staff are some of the most amazing people. RN’s are always there when needed with exceptional care. Mark who is a cleaner (not just a cleaner)is the such a friendly person and is such a hard worker Matt is all things maintenance and boy do they keep him busy. Nothing is too much trouble. Congratulations Arcare on building such a great team at Warners Bay

My Dad (91yrs) just transitioned from living alone on a Home Care Package to moving into Arcare at Warners Bay. I contacted Sharon Wells in the first instance and she was awesome to deal with. Polite and friendly and the communication was excellent. Sharon presented Dad’s case to the clinical team and they accepted him into the facility. All of the other staff interactions thus far has been fantastic. I happened to be speaking to Erin (Gen Mgr) who was very knowledgable and really pleasant to deal with as well. Dad’s nurse Katie, other staff Sandra and Taylah have all been lovely too - as have the others that I can’t recall names just yet. Dad is settling in really well and loves his surroundings. He’s already made a few friends. So, so far it’s ‘so good’. 👍 🙂

After going through the process of moving our mum into Arcare Warners Bay, I am very impressed at how all the staff work together to make mum feel welcome and cared for. From our first meeting with Sharon Wells who explained everything to us and made mum feel very comfortable about moving into Arcare and guided us seamlessly through the paperwork, as well as the quality inclusions this new facility offers, mum is more than happy and we are pleased mum can live her senior years with new found friends in a great environment. Thank you Arcare.

I would like to thank the team at Arcare Warners Bay for my mother’s smooth transition into permanent care. Sharon Wells was our first contact and was very responsive from day 1. Her warmth, understanding and attention to detail as we navigated the process of relocating our mother was wonderful as this can be a sensitive time. Everyone we have encountered has been the same and we can’t recommend Arcare highly enough.

Can not rate Arcare high enough, in regards to the transition for my mother in law. This is being by far, we, as a family found to be the hardest thing to do. Sharon Wells went above and beyond to provide us with so much support to allow the transition to go as smoothly as it could be. Sharon has a way of finding the right words to ease the discomfort we felt in making this transition. Arcare is a beautiful facility and as my friends 7 year old recently observed " it's like living in a fancy hotel" The nursing care is of a gold standard and the staff are extremely friendly and engaging. Very happy we chose Arcare at Warners Bay. Thank you Sharon Wells for all of your kindness and support.