Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
Our Cabrini community provides a contemporary residential aged care lifestyle in a location that makes it easy to stay connected. Designed with light, spacious rooms including large ensuites and a variety of communal spaces to gather with friends and family. There is also plenty of space to find a quiet corner to relax and read the newspaper, while outdoor spaces are thoughtfully styled and designed with accessibility in mind. Regular social events and activities include concerts and entertainment, gardening, pet therapy and access to an onsite hair salon. Our daily changing menus are rotated every four weeks to make use of fresh and seasonal produce. Meals are enjoyed in our comfortable well-appointed dining rooms that welcome residents, their families and guests. You may also choose to book our private family dining room. Our services include dementia care, respite care, a registered nurse 24/7, visiting GP and allied health professionals; and a dedicated bus for outings.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Cabrini in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 76% · Most of the time 19% · Some of the time 5% · Never 0%95 in 100
Do you feel safe here?Always 86% · Most of the time 10% · Some of the time 5% · Never 0%96 in 100
Is this place well run?Always 48% · Most of the time 43% · Some of the time 10% · Never 0%91 in 100
Do you get the care you need?Always 71% · Most of the time 19% · Some of the time 10% · Never 0%90 in 100
Do staff know what they are doing?Always 48% · Most of the time 33% · Some of the time 19% · Never 0%81 in 100
Are you encouraged to do as much as possible for yourself?Always 76% · Most of the time 10% · Some of the time 14% · Never 0%86 in 100
Do staff explain things to you?Always 71% · Most of the time 19% · Some of the time 10% · Never 0%90 in 100
Do you like the food here?Always 29% · Most of the time 48% · Some of the time 24% · Never 0%77 in 100
Do staff follow up when you raise things with them?Always 57% · Most of the time 33% · Some of the time 10% · Never 0%90 in 100
Are staff kind and caring?Always 67% · Most of the time 29% · Some of the time 5% · Never 0%96 in 100
Do you have a say in your daily activities?Always 76% · Most of the time 14% · Some of the time 10% · Never 0%90 in 100
How likely are you to recommend this residential aged care home to someone?95 in 100
Reviews from families and visitors4.7★from 9 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Food and catering
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Most complaints were about
Clinical care
Food and catering
Choice and dignity (including lifestyle and activities)
The main improvements made were in
Clinical care
Food and catering
Choice and dignity (including lifestyle and activities)
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over the last 2 years
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2025 survey
4 out of 5Good
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2022
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Cabrini met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Allied health services
Dementia and memory support
Dementia support
Terminal illness
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $12 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$12Average home$16
Facilities
Dining rooms
Rotating menu
Lounge areas
Visiting GP
Activities and entertainment
Beauty services
Group outings
Lifestyle activities
Music
Newspapers magazines
On site hairdressing
Pet friendly
Electric bed
TV in room
Visitor chairs
Pay TV options
Cafe or restaurant
Gazebo
TV room
Tea and coffee facilities
Lockable storage
In the rooms: Bedside table, Built in wardrobe, Cooling and heating, Overbed table, Furnished room, Ensuite bathroom, Pleasant decor
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Cabrini
Address 83-85 Amos Street, Westmead NSW 2145
Visits are by arrangement with the home. Call Bolton Clarke Cabrini to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries1 in 100About the same as the national figure
Residents with a restrictive practiceRestrictive practices15 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss8 in 100About the same as the national figure
Residents who had a fallFalls and major injury19 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury3 in 100More than the national figure
Residents taking 9 or more medicinesMedicines30 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines10 in 100About the same as the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers235 minutes · target 230
5 minutes above its target
Care from registered nurses47 minutes · target 46
1 minutes above its target
That’s 3 hours 55 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Cabrini reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
3 out of 5Acceptable
4
Services and supports for daily living4
Organisation’s service environment4
Feedback and complaints4
Human resources4
Organisational governance4
Improvement needed
Significant improvement needed
5
4
3
2
1
Some reviews were originally published on Google.
9 reviews
VM
V M.
26 March 2026
From the reception call to taking a tour of this lovely home everything was seemless. Karishma was wonderful, caring, patient, knowledge and answered all our questions. We could see the residents looked happy and supported. Lovely secured aged care home, with daily entertainment for the residents and well organised outings. Thank you for taking the time and care Karishma and staff, we appreciate it. Voula
ST
Sebastian T.
28 August 2025
We recently secured our parents a new forever home at Bolton Clarke Cabrini Westmead and cannot speak highly enough about the experience and care provided by the wonderful management, RN’s, staff and caregivers. A special mention to GM Jeena and Karishma for their kindness, compassion, understanding and support throughout the entire process from the initial consultation, into respite care to our parents becoming permanent residents. The cleanliness of the facility is exceptional in every way and the quality of food, activities and level of care provided by the RN’s and the entire team is nothing short of outstanding. Every team member greets you with a warm smile and a genuine caring and kind nature and we are so thankful to know our parents are in a safe, warm, clean and caring environment. Sincerely, Seb and Michelle Thomas
GC
Graham C.
31 July 2024
We recently needed to find a suitable environment to place a family member. After much searching we decided on Bolton Clarke Cabrini Westmead. Starting with our discussions with Jeena the manager, she made our decision very easy through her personal and professional approach. We then meet with Sabhar who looked after all the on-boarding, documentation and agreements. Both Jeena and Sabhar were very supportive, thorough in their explanations and fantastic with their support. We then moved the family member into his new home and met the rest of the staff and team. Each team member took a personal interest in our family members needs and went above and beyond to make him feel welcome and assimilate quickly into the residence. I could mention every staff member as they all contributed to the comfort levels of our family member. He is now well settled and takes part in all the daily activities and enjoys the interaction with all the team members and the other residents. As a family in challenging times, it was just such a relief to find such a supportive and caring team. I highly recommend Bolton Clarke Cabrini Westmead to any prospective family looking for the best care for their loved one.
MS
Marc S.
21 June 2024
The staff at Cabrini are amazing - attentive, caring and very customer / resident focussed. They clearly love their work. My parents have received an amazing welcome from them and continue to receive great care. Thank you
SS
Sol S.
18 December 2023
Very friendly staff. Impeccably clean rooms. Very welcoming atmosphere. Everyone is trustworthy and works hard. 10/10 establishment.
RL
Rena L.
1 May 2023
I contacted them and their services are extensive, from home care to retirement home. The were really helpful and answered all my questions and more. Their Westmead facilities are very large and the grounds very secure and beautiful.
ST
Sanvedana T.
22 January 2023
Rated 5 out of 5.
RM
Rekha M.
15 January 2023
The facility is very clean and well run. Staff are respectful and caring.