CM
Claire M.
27 May 2026Rated 5 out of 5.
Loading the aged care home
1 Caroline Street, Westmead NSW 2145
Deposit (RAD) $805,000
Daily payment (DAP) $185.92 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated June 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Located in the bustling Sydney suburb of Westmead, Uniting Mayflower Westmead is a happy and welcoming aged care service. If you choose to become a resident, our caring team can assist you with personal care (such as showering and getting dressed), managing your health and medication, and all of the day-to-day jobs that have become tricky to manage. We make life easy by looking after the cooking, cleaning and laundry, and will work with your family to develop a support plan that’s right for you. In December 2019, the Commission raised concerns about the assessment and care planning processes at the Mayflower. We have worked hard to address those concerns, implementing a continuous improvement plan. We are now awaiting a further assessment by the Commission. Until then, we are confident we have addressed any concerns and are now able to demonstrate full compliance with all standards and requirements.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Uniting Westmead in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated June 2026
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Uniting Westmead met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and 0% of food is made on site. The home spent $17 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Bedside table, Ensuite bathroom, Overbed table, Furnished room, Pleasant decor, Built in wardrobe, Cooling and heating
Uniting Church faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Address
1 Caroline Street, Westmead NSW 2145
Visits are by arrangement with the home. Call Uniting Westmead to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 47 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Uniting Westmead reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
1 Caroline Street, Westmead NSW 2145.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
Some reviews were originally published on Google.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
I am doing my first ever google review because I believe people need to be aware of this nursing home before making important decisions, we all know you can’t judge a book by its cover, the facility looks fantastic and is less than two years old but the level of care they provide is so disappointing, I remember very clearly that I visited my dad right after first lock down, his finger nails were at least 5 mm long, unfortunately my dad passed away two weeks ago, about 18 months after entering the nursing home, my family and I didn’t receive any form of a condolence message, such as a phone call, or email. Instead, they keep emailing me about the latest informations and Covid vaccine booster, what kind of management it is, don’t you know someone under your care is dead? so unprofessional and careless, even my vet sent me a sympathy card after my dog died. I strongly advise and recommend anyone considering placing their loved one in this nursing home, to rethink this decision, as they do not strive to care for others, but simply complete their shift, and leave.
lovely facilities, but were ageist. i travelled via public transport, with arrival to unwelcoming people who sho’od me off.
Rated 4 out of 5.
요양원
Rated 4 out of 5.
Rated 3 out of 5.
Absolutely disgusted with the treatment of my grandmother at this facility. Even some of the staff put in complaints about a doctors neglect. I will be posting a web site with photos and information about her neglect. Message me for details.
Showing 10 of 17 reviews