NewDirection Care at Bellmere Reviews – Aged Care Home, QLD

NewDirection Care at Bellmere Reviews – Aged Care Home, QLD | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at NewDirection Care at Bellmere in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 42% · Most of the time 46% · Some of the time 13% · Never 0%88 in 100
Do you feel safe here?Always 38% · Most of the time 54% · Some of the time 4% · Never 4%92 in 100
Is this place well run?Always 17% · Most of the time 25% · Some of the time 54% · Never 4%42 in 100
Do you get the care you need?Always 25% · Most of the time 54% · Some of the time 21% · Never 0%79 in 100
Do staff know what they are doing?Always 29% · Most of the time 42% · Some of the time 29% · Never 0%71 in 100
Are you encouraged to do as much as possible for yourself?Always 42% · Most of the time 33% · Some of the time 25% · Never 0%75 in 100
Do staff explain things to you?Always 21% · Most of the time 29% · Some of the time 46% · Never 4%50 in 100
Do you like the food here?Always 29% · Most of the time 17% · Some of the time 46% · Never 8%46 in 100
Do staff follow up when you raise things with them?Always 38% · Most of the time 42% · Some of the time 17% · Never 4%80 in 100
Are staff kind and caring?Always 67% · Most of the time 29% · Some of the time 4% · Never 0%96 in 100
Do you have a say in your daily activities?Always 58% · Most of the time 29% · Some of the time 8% · Never 4%87 in 100
How likely are you to recommend this residential aged care home to someone?71 in 100

Reviews from families and visitors4.2from 64 reviewsRead the reviews

4.2out of 5

64 ratings

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Physical environment (including cleaning)
Staff behaviour/conduct
Choice and dignity (including lifestyle and activities)

Most complaints were about

Communication and consultation
Medication management
Clinical care

The main improvements made were in

Communication and consultation
Medication management
Clinical care

NewDirection Care at Bellmere

At a glance

Where it does well7

Worth asking about1

Room types at NewDirection Care at Bellmere

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit NewDirection Care at Bellmere

Costs at NewDirection Care at Bellmere

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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